Engineer, Senior Support Specialist

Canada
Remote
Posted Oct 10, 2026
1 position

$77,000–$112,000 / year

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Not Applicable

Job summary

Serve as the primary internal support contact for strategic accounts, resolving complex inquiries and managing quotations, orders, shipments, and complaints. Develop account plans, coordinate training and cross-functional issue resolution, promote digital self-service tools, and report on account performance and growth opportunities.

Job details

Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere. As our new Engineer, Senior Support Specialist, you’ll become the go‑to internal partner for key strategic accounts within our Commercial Building Services division. You’ll tackle complex technical questions, support smooth order execution, and spot opportunities to strengthen long‑term customer relationships. You’ll be part of an inclusive, people‑first culture that values growth, well‑being, and the unique perspectives you bring as you launch your career. What You Will Be Doing As a key part of the US/CAN Customer Service & Shared Services Center (CSSC) team, you'll create impact by strengthening strategic customer relationships and expanding market presence by delivering tailored solutions that position Grundfos as a comprehensive, one-stop solution provider. As our new Engineer, Senior Support Specialist, you will be serving as the primary internal point of contact for strategic accounts within our Commercial Building Services division, resolving complex inquiries and ensuring seamless order fulfillment while identifying opportunities to grow business relationships. Your main responsibilities include: Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets Process and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively Promote Grundfos digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks What Makes You a Great Fit Above all, you are a highly organized, analytically sharp professional with deep customer service experience, technical aptitude for pump products, and the ability to influence cross-functional stakeholders to elevate the customer experience. We would also imagine that you have: Bachelor's degree in engineering or related technical degree in lieu of degree 5+ years of relevant pump industry experience with direct customer-facing engagement Proficiency with SAP R/3 or S/4HANA and CRM platforms preferred Strong Microsoft Office skills including advanced Excel (macros, VLOOKUP), PowerPoint, and experience with Power BI dashboards Authorization to work in Canada without employer sponsorship It is a plus if you also have: Technical expertise in reading and interpreting pump designs, specifications, and related documentation Familiarity with the order-to-cash (OTC) cycle, supply chain processes, or operations environments Demonstrated success influencing stakeholders and peers across cross-functional teams without direct authority The salary range for this position is $77,000 to $112,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Relocation for this position cannot be supported and qualified candidates must be authorized to work in the Canada without the need for employment-based visa sponsorship now or in the future. Why you will love working here We care! Day to day, you can look forward to: A working environment built around your needs, with flexible hours, home working opportunities and parental support. Annual bonuses, health insurance and a strong focus on well-being activities. Three days' additional paid leave for volunteering in your community. Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

What you’ll do

Requirements

A bachelor's degree in engineering or a related technical field is requested, along with at least five years of relevant pump industry experience involving direct customer engagement. Candidates should have strong customer service and technical aptitude, preferably with SAP or CRM experience and advanced Microsoft Office skills, and must be authorized to work in Canada without sponsorship.