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- Employment type
- Contract
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
Provide hands-on technical support for end-user devices including laptops, desktops, printers, and mobile devices. Manage the device lifecycle through image installation, deployment, break-fix troubleshooting, and secure data disposal.
Job details
The scope of EUS-Onsite Support Services includes hands & feet support of Laptops, desktops, Notebooks, Printers, MFDs, optional upgrade components (memory, batteries, etc.), Mobile Devices which includes Portable Network Devices; smart phones and tablets, EXXONMOBIL-approved software, and select services surrounding the management of the desk side device Lifecycle, including, but not limited to image installation, deployment, field services (break-fix basic troubleshooting only), and resource recovery, data wiping and soft disposal on a dispatch delivery model. The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements. The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.
What you’ll do
Provide hands-on technical support for end-user devices including laptops, desktops, printers, and mobile devices. Manage the device lifecycle through image installation, deployment, break-fix troubleshooting, and secure data disposal.
Requirements
The role requires technical proficiency in hardware maintenance and software management for end-user computing environments. Candidates must be capable of performing on-site field services and managing hardware assets effectively.
Listed skills
- Asset Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Desktop Support
- Hardware Troubleshooting
- Laptop Repair
- Printer Maintenance
- Mobile Device Management
- Software Deployment
- Image Installation
- Break-fix
- Data Wiping
- Field Services
- Asset Management
- Printer Repair And Maintenance
- Smartphone Operation
- Support Services
- Technical Support
- Management
- Data Security
- Product Support
- Software Project Management
- Troubleshooting (Problem Solving)
- Lifecycle Management
- Tablets
Job areas
- Technology
- Customer Service & Support
- Energy
- Desktop Support Engineer
- Technical Support Engineer / Analyst
- Information and Communications Technology User Support Technicians
- Computer User Support Specialists