Store Manager

Job summary

The Store Manager is responsible for driving sales growth and profitability while ensuring high standards of customer satisfaction and merchandising. They oversee store operations and the training and development of the entire staff.

Job details

Job Description Position Overview The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District ManagerSupervises: Co-Manager, Assistant Manager, Key Holder, and Store AssociatesEssential FunctionsPeople Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts. Brand GUESS Factory Store 3970 Store Address 1 Outlet Collection Way, Suite 441 - Edmonton, AB T9E1J5

What you’ll do

The Store Manager is responsible for driving sales growth and profitability while ensuring high standards of customer satisfaction and merchandising. They oversee store operations and the training and development of the entire staff.

Requirements

Candidates must have at least two years of store manager experience with a proven track record in driving sales and developing teams. A high school diploma or equivalent is preferred, along with the ability to perform heavy lifting and stand for long periods.

Listed skills

• Recruitment · Preferred
• Leadership · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Recruitment
• Performance Management
• Staff Training
• Customer Experience
• Visual Merchandising
• Sales Strategy
• Payroll Management
• Loss Prevention
• Policy Compliance
• Report Analysis
• Leadership
• Multitasking

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support