Sales Coordinator

Job summary

Coordinate sales activities and provide administrative support to the assigned sales team, including account escalations, client problem resolution, contracts, RFPs, CRM data, and sales reporting. Coordinate client and internal meetings, support project handoffs, and work with departments such as Purchasing, Scheduling, and Accounting to ensure timely follow-through.

Job details

Position: Sales Coordinator Department: Sales Operations Location: Calgary/Okotoks Position Type: Full Time, Permanent The Sales Coordinator is responsible for the administration and coordination of high performing accounts for selected regions. Key Responsibilities: Account Management A point of contact for Global Accounts escalations Work with clients to handle problem resolution and delivery within established timelines Liaise with all departments to see escalation through to resolution Document correspondence with and provide necessary reports to National Accounts and Executive teams Sales Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager. Participate in regularly schedule sales calls both internal and external. Gather and facilitate sales strategy, procedure and process information to and from sales teams to Sales Operations, and all other necessary departments. Assist Sales Engineer and Regional Sales Manager in qualifying/reporting of CRM data. Administration Prepare contracts and deposit invoices and follow up on their receipt to Client. Work with Client Services upon receipt of signed contract to ensure project is handed off to the Project Management team. Work with members of the Sales team to prepare RFP’s and follow up on their receipt to Client. Utilize and manage (including administrator to) various internal resources/programs: CRM tools, Solar, MS Office programs, Vendor portals, SharePoint. Assist Director – Sales Coordinators with training and offering refresher courses to sales staff. Prepare status reports and communicate sales status to Director of Sales Coordinators, VP of Sales or Regional Sales Manager, by providing updates, breaking down numbers, etc. Accurately pull all details of sales for regular reports. Coordinating and Scheduling Assist in special projects. Provide direction and support for incoming inquiries to sales team and other departments. Work with Purchasing, Scheduling and Accounting Departments to ensure Site Survey purchase orders are created and managed in timely manner until invoiced. Assist Regional Sales Manager with scheduling and compiling information for regularly scheduled sales calls, both internal and external Assist Regional Sales Manager with planning of Client meetings or events as needed Skills and Qualifications: Bachelor’s degree in a related field preferred 2-5 years of experience in a similar position where candidate has daily interaction in supporting Regional Sales Managers Experience utilizing CRM systems Experience with contract preparation & sales administration Highly organized and detail oriented Ability to handle multiple projects and duties effectively Understands the importance of teamwork Excellent written and verbal communication skills Strong computer and time management skills (MS Office, internal tools) Technical knowledge pertaining to High-Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and knowledge of the hospitality industry considered an asset Limited travel may be required (20%)

What you’ll do

Coordinate sales activities and provide administrative support to the assigned sales team, including account escalations, client problem resolution, contracts, RFPs, CRM data, and sales reporting. Coordinate client and internal meetings, support project handoffs, and work with departments such as Purchasing, Scheduling, and Accounting to ensure timely follow-through.

Requirements

A related bachelor's degree is preferred, along with 2–5 years of experience in a similar role supporting Regional Sales Managers and experience with CRM systems, contract preparation, and sales administration. Candidates should be highly organized, detail-oriented, effective at managing multiple duties, and have strong communication, computer, and time-management skills; relevant telecommunications and hospitality industry knowledge is an asset.

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Teamwork · Preferred
• Sales Reporting · Preferred
• Organization · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Coordination
• Client Problem Resolution
• Escalation Management
• Sales Administration
• Contract Preparation
• CRM Systems
• Sales Reporting
• RFP Preparation
• Scheduling
• Client Communication
• Project Coordination
• Microsoft Office
• Organization
• Time Management
• Teamwork

Job areas

• Sales
• Administrative
• Customer Service & Support
• Management & Leadership
• Technology

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