Regional Operations & Business Support Manager

Job summary

The Regional Operations & Business Support Manager oversees regional pricing strategies, inventory management, and operational reporting to support leadership. They also lead the regional operations team, manage vendor relationships, and ensure compliance with Health & Safety policies.

Job details

Regional Operations & Business Support Manager Status: Regular, Full time Location: Burnaby, British Columbia Job Description We are looking for an experienced and highly organized Regional Operations & Business Support Manager to join our team. This is a key role supporting regional leadership and branch operations, with responsibility for pricing, inventory, systems, reporting, operations, and continuous improvement. MAIN RESPONSIBILITIES: Implement and oversee the region's pricing strategy, including customer price matrices, supplier pricing, rebates, and margin opportunities. Provide operational and financial support to the VP and regional management team. Serve as a subject matter expert in P21, supporting teams with system functionality, reporting, and operational processes. Lead and support the regional operations team and oversee the operations of the regional Small Distribution Centre. Manage and analyze inventory, including discrepancies, write-downs, physical inventories, SKU creation, costs, supplier returns, and reconciliations. Prepare and analyze key business reports, including monthly commission reports, inventory analytics, operational reporting, and business performance reporting. Use Power BI and advanced Excel to provide meaningful business insights and support decision-making. Support regional and branch planning, freight negotiations, vendor relationships, and cost-management initiatives. Review operational expenses, supplier invoices, pricing, and inventory activity for accuracy and identify opportunities to reduce costs. Support the eCommerce business, including increasing customer engagement and helping customers navigate the platform. Coordinate regional marketing initiatives and support branch merchandising. Provide training and support to employees on systems, operational processes, and best practices. Support administrative and inside sales teams with procedures, back orders, key accounts, and system-related needs. Oversee Health & Safety policies, procedures, and training within the region. Coordinate and track employee vacation and time-off requests. Promote continuous improvement, professional development, teamwork, and operational excellence. Maintain current knowledge through vendor training, educational opportunities, and industry development. Conduct all activities in accordance with Company policies, procedures, and core values. REQUIREMENTS: Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education Experience in operations, distribution, supply chain, business administration, or a related field. Strong analytical, organizational, and problem-solving skills. Advanced Microsoft Excel skills and proficiency with Microsoft Office. Experience with Power BI and ERP/CRM systems; P21 experience is an asset. Strong understanding of pricing, inventory, purchasing, and financial processes. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work effectively with leadership and cross-functional teams. A proactive, solutions-oriented approach with a strong focus on accuracy, efficiency, and continuous improvement. A professional, ethical, and collaborative approach to leadership and business. Ability to address problems and opportunities for the company. What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. What sets us apart is our: Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference. Among our benefits: Flexible group insurance plan customizable to your needs. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). Group RRSP with employer contribution and TFSA. Postsecondary Scholarship Program for our employee’s children. Charging terminals available at our facilities. Years of Service Recognition Program. Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

What you’ll do

The Regional Operations & Business Support Manager oversees regional pricing strategies, inventory management, and operational reporting to support leadership. They also lead the regional operations team, manage vendor relationships, and ensure compliance with Health & Safety policies.

Requirements

Candidates should have at least five years of experience in operations, distribution, or supply chain management. Proficiency in Microsoft Excel, Power BI, and ERP systems is required, along with strong analytical and leadership skills.

Benefits

• Annual profit-sharing • Flexible group insurance plan • Telemedicine • Employee Assistance Program • Group RRSP with employer contribution • TFSA • Postsecondary Scholarship Program • Charging terminals • Years of Service Recognition Program

Listed skills

• Continuous Improvement · Preferred
• Power BI · Preferred
• Supply Chain · Preferred
• Operations Management · Preferred
• Financial Reporting · Preferred
• Data analysis · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Pricing strategy
• Inventory management
• Financial reporting
• Power BI
• Advanced Excel
• P21
• Supply chain
• Business administration
• Data analysis
• Vendor management
• Health & Safety
• Team leadership
• Continuous improvement
• Customer engagement
• Merchandising
• Inside Sales
• Epicor Prophet 21 (Distribution Software)
• Performance Reporting
• Supply Chain
• Solution-Oriented
• Ethical Standards And Conduct
• Planning
• Microsoft Excel
• Analytics
• Cost Management
• Customer Relationship Management
• Business Administration
• Management
• Business Support Systems
• Decision Making
• Communication
• Customer Engagement
• Continuous Improvement Process
• E-Commerce Management
• Employee Assistance Programs
• Enterprise Resource Planning
• Leadership
• Marketing
• Interpersonal Communications
• Inventory Management System
• Invoicing
• Problem Solving
• Microsoft Office
• Negotiation
• Operational Excellence
• Operational Reporting
• Operations
• Physical Inventory
• Energy Transformation

Job areas

• Management & Leadership
• Logistics
• Finance & Accounting
• Administrative
• Energy
• Regional Business Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers