On a mission to grow the small business economy with technology and heart. Trusted by 500K+ businesses.
San Francisco, California
Gusto has been growing the small business economy for 15+ years. Not with just great technology, but with heart. We serve 500K+ businesses with payroll, HR, benefits, compliance, and more. Small businesses are the backbone of the economy, and we're the team in their corner. Licensing details: https://gusto.com/about/licenses
Hybrid · Quinte West
You will own the core capabilities of the AI-first service intelligence layer, including intent understanding, escalation decisions, and knowledge retrieval across voice, chat, and email. You will also define evaluation metrics and build monitoring systems to ensure operational efficiency and high-quality customer experiences.
Hybrid · Quinte West
The Account Manager will own customer relationships within a dedicated book of business to maximize retention and drive expansion revenue. Responsibilities include proactive outreach, identifying cross-sell opportunities, and utilizing AI-powered workflows to manage account health.
Hybrid · Quinte West
The Junior Account Manager will support Channel Partners and their clients by educating them on the Gusto platform and providing advisory sales guidance. Responsibilities include managing high-volume outbound calls and emails, maintaining Salesforce records, and assisting with client onboarding.
Hybrid · Quinte West
The Employee Relations Partner serves as a strategic advisor to managers, handling complex employee matters, workplace investigations, and performance management. They collaborate with Legal and People teams to mitigate organizational risk while fostering an inclusive and high-performing culture.
Hybrid · Quinte West
Design and scale the platform supporting tax compliance for millions of users while driving the technical strategy and roadmap for the domain. Collaborate cross-functionally to build guardrails for agentic AI and mentor engineers to improve team capabilities.
Hybrid · Quinte West
Design and ship production features using large language models to solve customer problems for Gusto Retirement. Collaborate with product and design teams to implement LLM-powered experiences, including prompting, evaluation, and monitoring.
Hybrid · Quinte West
The Expansion Account Executive will drive incremental ARR growth by conducting consultative outreach to existing customers to identify upsell and cross-sell opportunities. They are responsible for maintaining a high-velocity cadence of calls and emails while documenting all interactions in Salesforce.
Hybrid · Toronto
The Staff Product Designer will lead the design strategy for retirement products, collaborating with cross-functional teams to create cohesive, high-trust experiences. They will drive the full design process, from prototyping and testing to shipping, while integrating AI to enhance customer outcomes.
Hybrid · Toronto
You will design, build, and test core products within the Time and Scheduling domain while mentoring other engineers to solve complex technical challenges. You will also collaborate with cross-functional teams to prototype, iterate, and launch features that improve the customer experience.
Hybrid · Quinte West
The role involves designing, building, and testing core platform services such as communications, reporting, dashboards, and payments, while also mentoring other engineers to solve complex technical problems at scale. Engineers will collaborate across teams to understand pain points, prototype solutions, and launch daily improvements to foundational systems.
Hybrid · Quinte West
You will manage and scale relationships with large accounting firms to drive adoption of GustoPro and ensure partner success. This involves collaborating with internal teams to execute growth strategies, deliver training, and provide strategic advisory services to senior stakeholders.
Hybrid · Quinte West
The Enablement Manager will define and execute the end-to-end enablement strategy for channel partners, including onboarding, continuous education, and certification programs. They will collaborate with cross-functional teams to ensure partners have the necessary tools and knowledge to drive revenue and business results.
Hybrid · Quinte West
Lead a team of 12 sales representatives to achieve and exceed weekly, monthly, and quarterly sales targets. Partner with cross-functional teams to refine lead targeting, messaging, and sales effectiveness while fostering a culture of excellence.
Hybrid · Quinte West
The Principal Software Engineer will serve as a technical lead across multiple payroll service teams to design, build, and maintain scalable, compliant payroll and tax systems. They will also mentor fellow engineers, drive product development from concept to launch, and integrate AI tools to improve team productivity.
Hybrid · Quinte West
Lead and develop a high-performing team of Expansion Account Managers to drive revenue growth, retention, and pipeline management. Optimize sales processes and leverage data-driven strategies to maximize customer value and cross-sell opportunities.
Hybrid · Quinte West
The Event Marketing Manager will design, produce, and optimize event marketing programs including trade shows, conferences, and owned activations to drive pipeline and brand growth. This role involves collaborating with cross-functional teams to manage budgets, resources, and event strategy while leveraging AI tools to enhance campaign performance.
Hybrid · Quinte West
Act as the primary point of contact for retirement benefits inquiries, providing consultative support to help small businesses optimize their plans. Proactively educate clients on fiduciary responsibilities and use AI tools to resolve plan-related issues and reduce churn.
Hybrid · Los Angeles
This role involves translating business needs into AI workflows by partnering with Finance and Business Operations to design agentic solutions, and developing and maintaining Model Context Protocols (MCPs) to securely connect enterprise systems to AI agents. The architect will also govern the full lifecycle of these agents and protocols, ensuring security and compliance while measuring and optimizing their impact.
Hybrid · Quinte West
The Social Media Manager will own the organic social strategy and content execution across multiple brand channels while managing agency partnerships. This role also leads executive amplification programs and coordinates social support for major product and partnership launches.
Hybrid · Quinte West
You will resolve payroll tax notices by researching tax laws and identifying root causes while providing exceptional customer service. You will also collaborate with cross-functional teams and government agencies to ensure accurate and timely outcomes for customers.
