Animal Feed Customer Service Representative

Job summary

The representative will manage incoming customer orders via multiple channels while providing high-quality service and product expertise. They will also support the sales team through upselling, order corrections, and maintaining accurate documentation in the company software.

Job details

Who we are: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition, and health. Today, the GVF Group is comprised of seven divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Livestack, True Foods, and Kindred Farmers. Across all divisions, we are united by a common purpose – helping our customers achieve better results through innovation, partnership, and trusted advice. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products. Why we have this role: GVF is looking for a Animal Feed Customer Service Representative to join our team in Cambridge, Ontario! As a key part of our order desk customer service team, you will provide front-line service to our customers by managing all incoming orders with professionalism, efficiency, and the highest level of quality and care. As an experienced customer service professional, you value the connections you make and the relationships you get to build every day with your customers. And for you, nothing feels more satisfying than being able to help people. By working in customer service, you get to do that every day. This role is responsible for efficiently and professionally responding to all incoming orders and calls while maintaining a high level of quality and customer service. A high degree of accuracy as well as strong product knowledge while processing orders is essential. Some sales support will be required in the area of up selling or assisting Sales Specialists with any customer requests Working with us: This is a permanent, full-time position operating out of our production facility at 486 Main Street, Cambridge, Ontario. Your regular working hours for this position are Monday to Friday 8:30am-5:30pm with a one-hour unpaid lunch break. Given the nature of this of this position there may be times where you will be required to work outside of these standard hours to meet the needs of the business. What you’ll do: Connect with customers interested in placing an order, via phone, email, text, or walk-in. Assess and uncover customer needs which includes researching and verifying their purchase history, promoting relevant products and product lines, and cross-selling where needed to ensure the customer has everything they need. Provide a high level of service using strong product knowledge. Process orders using our Feed Mill Manager software, with a high degree of care and accuracy. Process and coordinate order corrections as needed (i.e. returns and/or credits of good). Provide support to our sales team as needed (upselling and promoting new product lines, assisting with special requests, etc.). Document customer complaints and follow up in a timely manner. Your background includes: Bachelor’s degree or diploma in agriculture, animal nutrition, science, business or a similar field 3+ years of working experience in an inside sales or customer service focused role Experience within the agriculture industry is an asset Excellent interpersonal and oral and written communication skills Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel) Attention to detail and problem-solving skills Ability to multitask and cooperatively work with a variety of departments Why work with us: Canadian Family-Owned and Operated Company Competitive wages Extended health and dental benefits RRSP matching program Profit sharing bonus Donation matching program Professional development opportunities Store discount at Valley Feeds Be part of a company that values integrity, innovation, and giving back. Living our values: We’re a family-owned business that values its people and the communities we serve. We are committed to providing a supportive and respectful workplace, offering competitive compensation and benefits, and investing in our employees’ success. Whether through our work with customers, our support of employees, or our community involvement, we strive to live our values every day. Passion: Serving customers innovatively and well. Humble Confidence:Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves. Integrity:Consistently honest while honouring commitments with our customers, co-workers and suppliers. Professional:Committed to excellence in the way we lead, serve and relate. Caring:With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success. All interested applicants are asked to apply with a copy of their resume. We thank all applicants for their interest however, only candidates considered for the position will be contacted for an interview.

What you’ll do

The representative will manage incoming customer orders via multiple channels while providing high-quality service and product expertise. They will also support the sales team through upselling, order corrections, and maintaining accurate documentation in the company software.

Requirements

Candidates must possess a degree or diploma in agriculture, animal nutrition, science, or business, along with at least 3 years of experience in inside sales or customer service. Strong proficiency in Microsoft Office and excellent communication skills are essential for this role.

Benefits

• Extended health and dental benefits
• RRSP matching program
• Profit sharing bonus
• Donation matching program
• Professional development opportunities
• Store discount at Valley Feeds

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Upselling · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Order processing
• Product knowledge
• Communication skills
• Microsoft Office
• Attention to detail
• Problem-solving
• Multitasking
• Upselling
• Data entry
• Relationship building
• Agriculture industry knowledge
• Feed Mill Manager software
• Inside Sales
• Product Knowledge
• Sales Support
• Order Corrections
• Influencing Skills
• Cross-Selling
• Professionalism
• Animal Nutrition
• Agriculture
• Customer Service
• Communication
• Sales
• Innovation
• Problem Solving
• Microsoft Outlook
• New Product Development
• Poultry
• Detail Oriented
• Honesty

Job areas

• Customer Service & Support
• Agriculture
• Sales
• Manufacturing
• Administrative
• Lead Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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