Conference Services Manager

Job summary

The Conference Services Manager will lead the planning and execution of conferences, meetings, and special events while serving as the primary liaison for clients. They will collaborate across departments to ensure flawless event delivery, from initial inquiry to final invoice.

Job details

Job Description Coast Canmore Hotel & Conference Centre is located in central Canmore. We are seeking a Conference Services Manager. Nestled in the heart of the Rockies, the Coast Canmore Hotel & Conference Centre is a 164-room, full-service property featuring 10,000 sq. ft. of flexible meeting and event space, and our signature restaurant, Table Food + Drink. We are proud to be part of the Coast Hotels family—where we bring people together through warm hospitality, personalized service, and our Refreshingly Local approach. We are searching for a superstar Conference Services Manager to take the lead in planning and executing memorable conferences, meetings, and special events. You will be the go-to person for clients, working closely with our Sales, Food & Beverage, Banquets, and Operations teams to ensure every detail is flawless - from the first inquiry to the final invoice. This is an incredible opportunity for a motivated hospitality professional who loves organization, communication, and creating experiences that “wow” our guests. Duties include; Serve as the primary liaison for small to large group events, building lasting client relationships through exceptional communication, organization, and attention to detail. Partner with clients from concept to completion, overseeing all event details including catering, rooming lists, cutoff dates, and audiovisual needs. Create polished Banquet Event Orders (BEOs), Group Resumes, Rooming Lists, and Cost Estimates, ensuring every event is flawlessly executed and financially sound. Collaborate across all departments - from Front Desk to Banquets - to deliver a seamless and memorable guest experience. Act as the on-site host for groups, facilitating introductions to key department leaders and ensuring smooth coordination throughout each event. Lead and contribute to weekly BEO and group resume meetings, keeping the entire operations team aligned and informed. Participate in Sales & Catering strategy meetings, sharing insights and recommendations to enhance group business success. Organize and lead pre-conference meetings, ensuring all event details and client expectations are clearly communicated. Represent the hotel at sales calls, client visits, and industry trade shows to cultivate new business and strengthen existing partnerships. Collaborate with the Sales & Catering team to achieve financial goals within the catering, wedding, and social events segments. Conduct engaging and informative hotel site inspections, showcasing our facilities and the “Refreshingly Local” experience we are known for. What You Bring Minimum 2–3 years of experience in Conference Services, Catering, or Event Management within a full-service hotel or conference center. Exceptional organizational skills and a proven ability to manage multiple events simultaneously. Strong communication and interpersonal skills with a focus on client service. A solid understanding of event logistics, banquet operations, and F&B coordination. Experience with hotel systems such as Infor HMS, Opera, Delphi, or similar event software (an asset). A proactive, detail-driven, and collaborative work style. Why Join Us Work in one of Canada’s most beautiful mountain communities. Be part of a supportive and passionate team that loves what they do. Competitive salary and benefits package, including hotel discounts and RRSP matching. Subsidized housing available We don't have an approved LMIA for this position. The position is available for applicants with a valid work status in Canada & We can support Francophone Mobility program

What you’ll do

The Conference Services Manager will lead the planning and execution of conferences, meetings, and special events while serving as the primary liaison for clients. They will collaborate across departments to ensure flawless event delivery, from initial inquiry to final invoice.

Requirements

Candidates must have 2-3 years of experience in conference services, catering, or event management within a full-service hotel environment. Strong organizational, communication, and interpersonal skills are required, along with proficiency in event logistics and hotel management software.

Benefits

• Hotel discounts • RRSP matching • Subsidized housing

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• client relations · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event management
• Catering coordination
• Client relations
• Banquet operations
• Communication
• Organization
• Logistics management
• Sales strategy
• Hotel systems
• Infor HMS
• Opera
• Delphi
• Attention to detail
• Team collaboration
• Problem solving
• Site Inspection
• Banquet Event Orders
• Infor Software
• Business Success
• Organizational Skills
• Planning
• Personalized Service
• Event Management
• Sales
• Hospitality
• Interpersonal Communications
• Invoicing
• Operations
• Phone Sales
• Subsidized Housing
• Restaurant Operation
• Coordinating
• Detail Oriented
• Conference Services

Job areas

• Hospitality
• Sales
• Customer Service & Support
• Management & Leadership
• Food & Beverage
• Conference Services Manager
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners