Food and Beverage Supervisor

Job summary

The Food and Beverage Supervisor oversees daily restaurant operations, manages staff shifts, and ensures high standards of customer service and food quality. They are also responsible for training new hires, maintaining facility cleanliness, and handling guest concerns to ensure a memorable dining experience.

Job details

Coast Canmore Hotel & Conference Centre is located in central Canmore. We are seeking a Full-time Food and Beverage Supervisor - AM/PM Shift. We don't have an approved LMIA for this position. The position is available for applicants with a valid work status in Canada & We can support Francophone Mobility program Job Overview The position is for Table food + drink front of house supervisor position. A Restaurant Supervisor is responsible for overseeing daily operations, ensuring excellent customer service, and supporting the restaurant team. They supervise staff, manage shifts, handle customer concerns, and ensure smooth service. Their role includes monitoring food quality, maintaining cleanliness, and ensuring compliance with health and safety regulations. Additionally, they assist with training, scheduling, and inventory control while fostering a positive work environment. Strong leadership, communication, and problem-solving skills are essential for success in this role. Reporting The Food and Beverage Supervisors will report to the Restaurant Manager. Requirements Experience: Previous experience in restaurant supervision or a similar leadership role in the hospitality industry. Leadership Skills: Ability to lead, motivate, and train staff to ensure smooth operations. Customer Service: Strong focus on guest satisfaction and handling customer concerns professionally. Communication Skills: Excellent verbal and written communication for interacting with staff and guests. Problem-Solving: Quick thinking and decision-making skills to resolve operational challenges. Time Management: Ability to multitask and manage shifts efficiently in a fast-paced environments. Knowledge of Operations: Understanding of food safety, hygiene regulations, and restaurant procedures. Flexibility: Willingness to work evenings, weekends, and holidays as required. Teamwork: Ability to collaborate with different departments for seamless service. Duties Anticipate needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience. Maintain communication with and support the Restaurant Manager/ F&B Manager. Inspect restaurant, table settings, chairs, floors, proper maintenance, cleanliness and safety. Take immediate action to correct any issues. Manage the guest reservation system and set out sections for all areas including the Restaurant, Patio and Lounge. Managing payroll by cutting staff during slow times. Receive and greet guests; assist with seating. Check tables throughout service times for guest satisfaction, resolve guest Complaints should arise On Duty (MOD) and handle opening or closing procedures. Ensure side work is completed every day and restaurant supplies are stocked. Reports supply shortages to the Manager. Train new-hires in service standards, menu items, use of POS system and up- selling. Train new hires on how to run the bar & make all drinks. Train staff on a continuous basis after they have completed their training period. Willing to step in and assist with service, including taking tables when needed, to ensure smooth operations. Benefits: Health care benefits (after 3 months of employment) Discounted staff meals Gym, Pool, Hot tub access Company events during the summer Discount card for Shops of Canmore On-site parking

What you’ll do

The Food and Beverage Supervisor oversees daily restaurant operations, manages staff shifts, and ensures high standards of customer service and food quality. They are also responsible for training new hires, maintaining facility cleanliness, and handling guest concerns to ensure a memorable dining experience.

Requirements

Candidates must have previous experience in restaurant supervision or a similar leadership role within the hospitality industry. Strong communication, problem-solving, and leadership skills are required, along with the flexibility to work evenings, weekends, and holidays.

Benefits

• Health care benefits
• Discounted staff meals
• Gym access
• Pool access
• Hot tub access
• Company events
• Discount card for Shops of Canmore
• On-site parking

Listed skills

• Leadership · Preferred
• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Food safety · Preferred
• Inventory Control · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant supervision
• Leadership
• Customer service
• Staff training
• Communication
• Problem-solving
• Time management
• Food safety
• Hygiene regulations
• Inventory control
• Scheduling
• POS system
• Up-selling
• Bar operations
• Conflict resolution
• Multitasking
• Food Quality Assurance And Control
• Service Standards
• Health and Safety Regulatory Compliance
• Decision Making
• Cleanliness
• Customer Service
• Food Safety And Sanitation
• Inventory Control
• Problem Solving
• Operations
• Restaurant Operation
• Time Management
• Upselling
• Writing
• Collaboration
• Health Care Benefits
• Greeting Customers
• Customer Complaint Resolution
• Teamwork

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Food and Beverage Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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