Express Service Consultant

Are you looking for an opportunity to kick-start an exciting career by showcasing your strong customer service skills? Do you want to work with a company that treats you like family and makes a positive contribution to your career and community? Davis Dodge in Lethbridge is continuing to grow and is seeking our next great team member to join our Service Department as an Express Service Advisor! This full-time opportunity where you will be required to work Tuesday through Saturday each week. The Express Service Advisor is the service department’s first-line customer representative. They are responsible for scheduling vehicle maintenance work such as oil and filter changes and tire changes, while providing accurate work orders to the Service and Lube Technicians. This position is a great way to gain a solid foundation in the automotive industry where you can advance your career! What You'll Do: * Greet customers in a prompt, courteous manner as they bring their vehicle in for an express service * Actively listen to customer needs in order to gather the nature of the visit, and to recommend any additional services * Maintain customer rapport by explaining estimates and expected completion times * Utilize our database management system to track and follow up with customers for future recommended repairs or maintenance * Utilize the point-of-sale system to take payments from customers upon pick-up * Provide additional support in the Service Lane as needed What You Bring: * Experienced background in customer service * Strong written communication skills to accurately detail customer concerns in each work order * Exceptional verbal communication skills to develop relationships and to build customer trust and loyalty * Active listener with strong attention to detail * Ability to thrive in a fast-paced environment * Strong work ethic with a positive team attitude * A valid driver’s license and the completion of a satisfactory criminal background check. Why Our Employees Choose to Work at Davis: * Competitive compensation plans, where you can expect to earn $22 per hour and bonuses! * Industry-leading health and dental benefits package * Employer-matched RRSP plan * Regular community involvement * Industry-specific training programs so that you are equipped to perform in your role * Other rewarding perks such as regular social gatherings, travel rewards, employee pricing and more * And so much more!

The Express Service Advisor acts as the first point of contact for customers, scheduling maintenance work and creating accurate work orders for technicians. They are responsible for managing customer rapport, processing payments, and following up on recommended repairs.

Candidates must have a background in customer service, strong communication skills, and a valid driver's license. A satisfactory criminal background check is required to qualify for the position.

• Competitive compensation • Bonuses • Health benefits package • Dental benefits package • Employer-matched RRSP plan • Industry-specific training programs • Social gatherings • Travel rewards • Employee pricing

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Active Listening
• Attention To Detail
• Time Management
• Database Management
• Point-of-Sale Systems
• Relationship Building
• Scheduling

Minimum experience

0+ years