Customer Services Advisor

Job summary

You will provide market-leading service by fitting car parts and technology, as well as building and servicing bicycles in-store. You will also assist customers with their motoring and cycling needs while working efficiently to meet service standards.

Job details

€15.50 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To be successful in this role you will need: * Experience of delivering great customer service, ideally in a retail sales environment * A proactive approach to helping customers and understanding their needs * Problem solving skills * Availability to work on a rota basis, including weekends Ideally, you’ll also have the following: * Some knowledge and skills in car parts fitting and cycle repair * Some experience of working towards and achieving sales targets We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: * Store discount, with 25% off most products across Halfords and Tredz * Employee discount, with up to 50% off your garage bills at Halfords Autocentre * Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more * Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week * Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced * Life Assurance * Uniform * Option to join our Sharesave scheme: save to purchase shares at a 20% discount * Cycle to Work scheme * Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

What you’ll do

You will provide market-leading service by fitting car parts and technology, as well as building and servicing bicycles in-store. You will also assist customers with their motoring and cycling needs while working efficiently to meet service standards.

Requirements

The ideal candidate has experience in retail sales and a proactive approach to customer service. Some knowledge of car parts fitting and cycle repair is preferred, along with the ability to work on a flexible rota including weekends.

Benefits

• Store discount • Employee discount • Employee wellness programme • Trade Price Bike Scheme • Life Assurance • Uniform • Sharesave scheme • Cycle to Work scheme • Wagestream • Pension

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Car parts fitting
• Cycle repair
• Problem solving
• Sales targets
• Technical fitting
• Cycle building
• Cycle servicing
• Communication
• Workplace Inclusivity
• Customer Service
• Sales
• Financial Planning
• Problem Solving
• Retail Sales
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Trades
• Customer Service Advisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives