Business Clerk

Job summary

The Business Clerk provides clerical and administrative support to the healthcare team by coordinating operational flow and managing patient referrals. They are responsible for tracking patient profiles, booking appointments, and maintaining secure information management systems.

Job details

As a member of the healthcare team, the Business Clerk (BC) provides clerical, administrative and business support to the health care team. This extremely organized individual will be required to coordinate operational flow, reduce barriers, and effectively work with the multidisciplinary team, community health partners, patients, and resource providers.The BC must be highly motivated, self-directed and be able to respond appropriately to challenges presented on a daily basis. The BC will be responsible for coordinating and tracking high volumes of all patient referrals within an electronic data bases, tracking patient profiles, booking appointments, all while keeping information confidential and secure. It is important that the BC stay organized and use a systematic approach to information management.The BC must be able to build working relationships, solve problems with the teams, direct patients to resources and manage information. In doing so, must have the business and political acumen of when to disclose information. The BC must demonstrate the ability to stay informed of changes in the healthcare organization.The BC role requires empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community to service the patients. The BC must be an excellent communicator and listener to develop effective client relationships. 1. Graduate of community college secretarial or office administration program or equivalent or equivalent office experience 2. Medical Terminology Certificate 1 and 2 from recognized college, will be subject to testing 3. Keyboarding 40 wpm ( will be subject to testing) 4. Proficient Knowledge, skill and ability in using computer (Microsoft office tools – power point, excel, word, outlook, access) (will be subject to testing) . 5. Demonstrates knowledge and experience in Oscar environment-preferred. 6. Demonstrates knowledge and ability of Epic 7. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills , especially within own team 8. Ability to set priorities and organize work accordingly 9. Ability to deal with various hospital departments effectively and collaboratively 10. Ability to appreciate the confidential nature of the position 11. Ability to sit for long periods, repetitive reaching, repetitive bending 12. Knowledgeable about quality and clinical microsystems an asset 13. Additional tasks at the discretion of the manager 14. Demonstrates coaching and mentoring skills to new systems. 15. Demonstrates attributes that contribute to a respectful caring environment.

What you’ll do

The Business Clerk provides clerical and administrative support to the healthcare team by coordinating operational flow and managing patient referrals. They are responsible for tracking patient profiles, booking appointments, and maintaining secure information management systems.

Requirements

Candidates must have a community college secretarial or office administration diploma and a Medical Terminology Certificate. Proficiency in Microsoft Office, keyboarding skills of at least 40 wpm, and experience with electronic health record systems like Oscar or Epic are required.

Listed skills

• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Patient referral coordination
• Medical terminology
• Data entry
• Appointment scheduling
• Microsoft Office
• Oscar
• Epic
• Communication
• Problem-solving
• Interpersonal skills
• Public relations
• Information management
• Confidentiality
• Coaching
• Mentoring
• Patient Referral
• Empathy
• Office Administration
• Self-Discipline
• Effective Communication
• Compassion
• Self-Motivation
• Microsoft Excel
• Business Support Systems
• Clerical Works
• Community Health
• Public Relations
• Problem Solving
• Medical Terminology
• Mentorship
• Microsoft Outlook
• Microsoft PowerPoint
• Coordinating

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Business Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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