Business Clerk

As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers. The Business Clerk is familiar with and proficient in-registering and booking patient appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families. Additional duties may be assigned according to the job description for Business Clerks. Grade 12 or equivalent Graduate of community college secretarial or office administration program Minimum of one year experience in a Business Clerk role that included scheduling and booking patient appointments Medical Terminology Certificate 1 and 2 or demonstrated Knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Medical Record practices. Demonstrated proficiency in Keyboarding and typing skills (minimum of 40 wpm), which may be subject to testing. Demonstrated excellence in telephone communication skills in a fast paced clinic environment. Mathematical skills related to clinic data and scheduling Demonstrated excellence in communication skills (verbal and written), interpersonal, public relations and problem-solving skills Demonstrated ability to set priorities and organize work accordingly. Demonstrated ability to deal with various hospital departments effectively and collaboratively. Demonstrated ability to appreciate the confidential nature of the position. Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching.

The Business Clerk provides essential clerical support to patients, families, and care providers, including registering patients and booking appointments. They are also responsible for managing incoming calls, greeting visitors, and handling inquiries from the care team.

Candidates must have a Grade 12 diploma or equivalent, a secretarial or office administration program graduation, and at least one year of relevant experience. Proficiency in medical terminology, specific software like EPIC and MS Office, and a typing speed of at least 40 wpm are required.

• Data entryPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Clerical support
• Patient registration
• Appointment scheduling
• Medical terminology
• Epic
• MS Office
• MS Access
• MS Word
• MS Excel
• MS Exchange
• MS PowerPoint
• Telephone communication
• Data entry
• Problem-solving
• Prioritization
• Interpersonal skills
• Epic EMR
• Office Administration
• Mental Concentration
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Medical Records
• Clerical Works
• Communication
• Public Relations
• Microsoft Exchange Servers
• Problem Solving
• Mathematics
• Medical Terminology
• Microsoft Office
• Microsoft PowerPoint
• Typing
• Scheduling

• Healthcare
• Administrative
• Customer Service & Support
• Business Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 18, 2026

Posting language

English

Working hours

40 hours per week