Guest Services Manager

Job summary

The Guest Services Manager leads daily front desk operations and ensures high standards of guest service are maintained. They are responsible for coaching, training, and motivating the team while overseeing breakfast operations and inventory management.

Job details

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO! Position Summary: Under the guidance of the Director of Rooms and Assistant Front Office Manager, the Guest Services Manager is responsible for leading the day to day operations, ensuring and maintaining a consistently high standard of guest service. In addition you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operations while adhering to the standards of the Hampton Inn & Suites Kelowna Airport. What will you be doing? Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model High understanding of the Hamptonality culture; ensure all staff follow this culture as well Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained Understand how inventories are balanced between PEP PM and PEP R&I Available to work varied shifts: days, evenings, weekends and holidays Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act Additional duties as assigned by management What are we looking for? Previous experience as Guest Service Agent or similar Valid BC Class 5 license Ability to plan, prioritize and complete multiple projects in a timely manner Consistently motivates staff to achieve goals Ability to work with all employees to promote teamwork and co-operative relationships within and across departments Ability to provide ongoing coaching to staff to enhance performance Perks: Extended Health and Dental Benefits World-wide accommodation and dining discounts with Hilton brands Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel). An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development. Starting Hourly Rate: $22.90 Don't miss this exciting opportunity to join our Hampton family!

What you’ll do

The Guest Services Manager leads daily front desk operations and ensures high standards of guest service are maintained. They are responsible for coaching, training, and motivating the team while overseeing breakfast operations and inventory management.

Requirements

Candidates must have previous experience as a Guest Service Agent or in a similar role. A valid BC Class 5 driver's license is required to operate the hotel shuttle.

Benefits

• Extended Health Benefits • Dental Benefits • World-wide accommodation and dining discounts • Employee discounts on accommodations • Employee discounts on dining • Employee discounts on marina • Staff recognition • Teambuilding

Listed skills

• Time management · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Guest service
• Staff training
• Coaching
• Conflict resolution
• Inventory management
• Operations management
• Communication
• Time management
• Safety compliance
• Customer Service
• Cooperation
• Front Office
• Operations
• Safety Training
• Team Building
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Guest Services Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers