Hand & Stone Massage and Facial Spa Canada

Guest Services & Spa Operations Specialist

Mississauga, ON
On-site
Posted Oct 23, 2026
1 position

$20–$26 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The specialist manages front-desk logistics, client bookings, and membership sales while overseeing backend spa operations. They are also responsible for facilities management, including treatment room preparation and inventory auditing.

Job details

Benefits: Free uniforms Health insurance Opportunity for advancement Training & development Wellness resources Bonus based on performance Competitive salary Dental insurance Employee discounts Job Summary Are you a high-energy hospitality or retail professional who thrives under pressure but feels stuck in a dead-end minimum wage role? At Hand & Stone Massage and Facial Spa, we believe elite operational talent should be compensated accordingly. We are hunting for top-tier individuals to manage client experiences, front-desk logistics, and backend spa operations across our Mississauga locations. Unlike traditional retail roles with slow annual reviews, we offer a Structured Performance Track starting at a premium $20.00/hour. We provide clear operational benchmarks that allow high-performing, reliable individuals to rapidly advance their base pay up to $24.00 and $26.00/hour as they master advanced business responsibilities. If you want a dynamic workplace where your organizational skills and drive are directly rewarded with fast financial growth, we want to hear from you. Key Responsibilities Our Specialists bridge the gap between front-of-house luxury hospitality and back-of-house logistics: Guest Experience & Sales: Managing high-volume client bookings, multi-line phone communications, and driving spa revenue through membership acquisitions and service upgrades. Operations & Logistics: Executing daily cash reconciliations, auditing retail inventory logs, and maintaining meticulous spa presentation. Facilities Management: Coordinating treatment room turnaround logistics, managing premium linen rotations, and supporting the therapy team. What We Are Looking For Absolute Reliability: You treat your schedule like an executive appointment. You show up prepared and on time, every single shift. Composed Under Pressure: You enjoy a vibrant, busy environment and can seamlessly pivot between tasks without losing focus. Growth Mindset: You possess strong attention to detail and are eager to learn the inner workings of business operations to unlock higher leadership tiers. Experience: Background in premium retail (e.g., beauty, boutique brands), hospitality, fitness clubs, or clinical reception is a major asset. Availability: Flexible availability to accommodate peak business hours, including evenings and weekends. Perks & Benefits An accelerated, merit-based compensation track reaching up to $26.00/hour. Uncapped monthly commissions and performance bonuses. Generous employee discounts on luxury spa services and skincare products. Paid professional training in sales, business systems, and operations management. Flexible scheduling options across our premium Mississauga network

What you’ll do

Requirements

Candidates should have a background in premium retail, hospitality, fitness, or clinical reception with a strong focus on reliability and attention to detail. Flexible availability for evenings and weekends is required to meet business needs.