Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Customer Service Representative Part-Time Permanent Vaughan Mills Your Style, Your Career Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for: · Providing exceptional service to our Clients and our Associates at our Cash Desk · Performing daily cash handling functions including opening/closing registers and processing all sales transactions · Bagging and tissuing purchased product on behalf of customers · Answering store phones · Maintaining the Service desk · Updating and maintaining client information files including membership in our Club Harry Loyalty program · Assisting with Inter-store transfer processing and e-commerce requests and shipments · Assisting clients who have purchased on-line but are picking up products in-store Successful candidates will require: · 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred. · A strong service orientation – a demonstrated desire to wow our customers! · Detail oriented · Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function · The ability to work effectively as part of a team · Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service · Strong communication skills What are the perks of the job? · Opportunities to additionally earn monthly and annual Team bonuses · Best in industry discounts and special purchase opportunities · A comprehensive flexible benefits package · Pension and Group RRSP Programs that grow with you · A modern, digitally advanced workplace · A coach committed to supporting the achievement of your personal career goals · A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council · An employer that values internal growth and promotion and is committed to succession planning for your future *Compensation: $17.75/hr We thank you for your interest in this opportunity. Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Responsible for providing exceptional service at the cash desk, including processing sales transactions and managing client information. Additionally, the role involves handling store phones, e-commerce requests, and assisting with in-store pickups.

Preferred candidates have 2 years of experience in a client-facing service desk role. Must possess strong communication skills, a service-oriented mindset, and the ability to manage high customer volumes efficiently.

• Monthly and Annual Team Bonuses • Employee Discounts • Flexible Benefits Package • Pension Program • Group RRSP Programs • Career Coaching • Diversity Equity and Inclusion Council

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Multi-tasking
• Communication Skills
• Detail Orientation
• Retail Technology
• Client Relationship Management
• Teamwork

• Retail
• Customer Service & Support
• Sales

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week