Operations Manager

Harvard Developments has an immediate opening for an Operations Manager to join its Retail team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg. The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner. The Operations Manager will: Deliver an exceptional customer experience to all stakeholders within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication; Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness; Lead, supervise, mentor, schedule and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations. Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner Recruit & develop a highly motivated team to excel in achieving Harvard’s vision, mission, promise and values, and the property owner’s expectations. What you will bring to the job: Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture. Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects. Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships; Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines; Advanced technological skills in a Microsoft Office workplace environment; A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes schedule and budget. What you will receive from Harvard: Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP; Additional benefits including use of company vehicle, children’s scholarship and a wellness program, and 3 Sunshine Days yearly for all Hill Companies employees; Strong corporate values in a flexible, performance driven and merit-based work environment; Comprehensive orientation, training, and support; and Encouragement of lifelong learning through education and training opportunities. Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.

The Operations Manager leads building maintenance teams to ensure the safe, clean, and efficient operation of over 1 million square feet of mixed-use facilities. They are responsible for delivering exceptional customer service, managing workplace safety, and overseeing capital projects and maintenance budgets.

Candidates must have six to eight years of progressive experience in building operations and a proven track record in leadership and customer service. Proficiency in Microsoft Office and strong analytical, communication, and conflict resolution skills are required.

• Health benefits • Incentive opportunity • Pension • Group RRSP • Company vehicle • Children’s scholarship • Wellness program • Sunshine Days

• Customer servicePreferred
• Occupational safetyPreferred

Identified from the job description. Confirm important requirements above.

• Building operations
• Team leadership
• Customer service
• Workplace safety
• Risk management
• OH&S compliance
• Emergency preparedness
• Maintenance planning
• Procurement
• Capital planning
• Budget preparation
• Conflict resolution
• Analytical thinking
• Problem solving
• Decision-making
• Microsoft Office
• Maintenance Coordination
• Commercial Real Estate
• Ability To Meet Deadlines
• Tenant Improvements
• Self-Motivation
• Management
• Capital Budgeting
• Decision Making
• Cleanliness
• Customer Service
• Communication
• Conflict Resolution
• Critical Thinking
• Emergency Preparedness
• English Language
• Property Management
• Leadership
• Innovation
• Problem Solving
• Lifelong Learning
• Risk Management
• Negotiation
• Operations Management
• Operations
• Safety Training
• Workplace Safety

• Management & Leadership
• Retail
• Construction
• Environmental & Sustainability
• Customer Service & Support
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week