Client Access Representative - TFT (#2026-496-CHS-270) EA

Job summary

The position is responsible for providing front counter reception and switchboard operations for the Community and Human Services Department. Duties include managing appointment schedules, processing file transfers, and supporting program staff with administrative tasks.

Job details

Client Access Representative Belleville, ON Temporary Full-Time positions Approximately 3 months Hastings County has a current vacancy for two (2) Temporary Full-Time Client Access Representatives in our Community and Human Services Department. Through commitment to established operating principles, this position is responsible to provide front counter reception and switchboard operation for the integrated Community and Human Services Department. This will involve working with all levels of staff in the organization as well as with external groups, agencies and/or individuals. Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies. DUTIES: * Responsible for front reception duties for Community & Human Services. * Receive and direct incoming phone calls through our integrated switchboard. * Monitor and assist with the coordination of appointment schedules and interview rooms. * Receive, sort, and distribute mail dropped off at main counter and drop off area. * Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC. * Accept overflow queue calls as per “call back” procedures of IAC * Backfill Job Information Clerk and support for other access and program support staff as required. * Other duties as assigned QUALIFICATIONS: * Minimum two-year diploma in business or accounting * One to two years related work experience * Equivalent combination of education and experience may be considered. * Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public. * Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements. * High degree of proficiency with Windows programs including Word, Excel, and Outlook * General working knowledge of departmental databases including SAMS, YARDI, and OCCMS * Demonstrated ability to work with minimal supervision and effectively in a team environment * Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issue HOURS OF WORK: Monday - Friday - 8:30 am to 4:30 pm WAGE RANGE: $27.31 - $30.00/hr + 4% vacation per pay + 14% in lieu of benefits CLOSING DATE: Wednesday, September 16, 2026 by 4pm This posting is to fill an existing vacancy and actively being recruited for. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information collected will be used only for the purposes of this employment opportunity. We thank all candidates who apply, but advise that only those persons selected for an interview will be contacted. "The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation."

What you’ll do

The position is responsible for providing front counter reception and switchboard operations for the Community and Human Services Department. Duties include managing appointment schedules, processing file transfers, and supporting program staff with administrative tasks.

Requirements

Candidates must possess a minimum two-year diploma in business or accounting and one to two years of related work experience. Proficiency in Windows programs and knowledge of relevant social services legislation are required.

Benefits

• 4% Vacation pay • 14% In lieu of benefits

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Switchboard operation
• Reception duties
• Appointment scheduling
• File management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SAMS
• YARDI
• OCCMS
• Interpersonal skills
• Confidentiality
• Data entry
• Communication
• Policy Procedures
• Yardi (Property Management Software)
• Accounting
• Customer Service
• File Transfer
• Human Services
• Interpersonal Communications
• Telephone Skills
• Switchboard Operator
• Coordinating

Job areas

• Administrative
• Customer Service & Support
• Government & Public Sector
• Social Services
• Patient Access Representative
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive