Bilingual Client Services Representative

Job summary

The representative will manage wholesale customer accounts, including setup, maintenance, and pricing updates within the CRM system. They will act as a key liaison between customers and internal teams to ensure data accuracy and a high-quality customer experience.

Job details

*12 month contract based fully on-site in Calgary, Alberta* Overview Our client is seeking a Bilingual Customer Service Representative to provide exceptional service and relationship management support to both existing and new wholesale customers. This role serves as a key liaison between customers and internal teams, ensuring accurate account setup, maintenance, and ongoing support. Key Qualifications Fluent in both French and English (written and verbal) 5+ years of experience in customer service, account management, sales support, or a related field Post-secondary education in Business, Sales, Marketing, or a related discipline Intermediate proficiency with Microsoft Office Suite Strong communication, organizational, and problem-solving skills Experience working with CRM systems, preferably Microsoft Dynamics 365 (D365) Responsibilities Manage and respond to customer account requests, including account setup, maintenance, pricing updates, and tax exemption documentation Create, update, and maintain customer records within D365 CRM Support sales, credit, invoicing, distribution, and account management teams with customer-related requests Ensure data accuracy and integrity across customer accounts and CRM systems Generate reports and provide recommendations to improve customer experience and account management processes Assist with onboarding new customers and maintaining existing customer relationships Act as a trusted point of contact for customers and internal stakeholders Work Environment Full-time, office-based position located in Calgary, Alberta Monday to Friday, 40 hours per week Preferred Experience Experience supporting wholesale, retail, distribution, or business-to-business (B2B) customers Familiarity with CRM platforms such as Dynamics 365, Salesforce, SAP, or similar systems Experience working cross-functionally with sales, operations, credit, or finance teams This is an excellent opportunity for a bilingual customer service professional who enjoys building relationships, supporting customers, and working in a collaborative business environment.

What you’ll do

The representative will manage wholesale customer accounts, including setup, maintenance, and pricing updates within the CRM system. They will act as a key liaison between customers and internal teams to ensure data accuracy and a high-quality customer experience.

Requirements

Candidates must be fluent in French and English with over 5 years of experience in customer service or account management. A post-secondary degree in Business, Sales, or Marketing and proficiency with Microsoft Dynamics 365 are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Reporting · Preferred
• CRM Systems · Preferred
• Microsoft Office Suite · Preferred
• Onboarding · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French Fluency
• English Fluency
• Customer Service
• Account Management
• Microsoft Dynamics 365
• CRM Systems
• Microsoft Office Suite
• B2B Support
• Relationship Management
• Problem Solving
• Organizational Skills
• Data Integrity
• Onboarding
• Cross-functional Collaboration
• Sales Support
• Reporting

Job areas

• Customer Service & Support
• Administrative
• Sales
• Energy