Information Technology Support Specialist

IS Executive Support Assistant Location: Calgary, AB Work Model: 100% Onsite (5 days/week) Travel: Occasional travel across Canada, USA, and Mexico Employment Type: Contract 8 Months Pay Rate: CAD 25-30/h on T4 Role Overview We are looking for an IS Executive Support Assistant to provide white-glove technology support to senior executives and the Executive Leadership Team (ELT). This is a high-visibility role responsible for executive IT support, Microsoft 365 enablement, AV technologies, executive events, and adoption of modern workplace tools including Microsoft Copilot. You will serve as a trusted technology partner, ensuring executives have a seamless and productive digital experience. Key Responsibilities Executive & VIP Support Provide dedicated technical support to executives and senior leaders. Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365, and collaboration tools. Proactively monitor and maintain executive technology environments. Act as the primary technology liaison between executives and IT teams. Executive Events & Collaboration Provide AV and technology support for executive town halls, leadership meetings, and other high-profile events. Manage and support Microsoft Teams Live Events and virtual presentations. Support adoption of AI-powered productivity tools, including Microsoft Copilot. Deliver technology training and coaching to senior leaders. AV & Workplace Technology Support executive meeting rooms, collaboration spaces, displays, and digital signage. Act as the escalation point for critical AV incidents. Partner with Facilities, Communications, and Digital Media teams to ensure a consistent user experience. Asset & Device Management Manage executive devices, software updates, security compliance, and lifecycle replacements. Maintain inventory records for IT and AV equipment. Support mobile devices and telecom services. Documentation & Process Improvement Maintain knowledge articles, user guides, and support documentation. Contribute to continuous improvement initiatives within executive support services. Required Qualifications University degree or equivalent experience. 2+ years of experience in IT support, workplace technology, or executive support environments. Strong Microsoft 365 experience (Teams, Outlook, Office applications). Strong interest in AI productivity tools, particularly Microsoft Copilot. Experience supporting laptops, mobile devices, and end-user technology. Excellent communication and interpersonal skills. Ability to interact confidently and professionally with senior executives. Comfortable working under pressure in high-visibility situations. Nice to Have Executive/VIP support experience. Exposure to AV technologies and event support. Experience delivering training or onboarding users. Basic networking or cloud knowledge. Microsoft or CompTIA certifications. Ideal Candidate Executive-facing IT professional with exceptional customer service. Strong problem solver who thrives in high-pressure environments. Comfortable supporting both technology and executive events. Proactive, professional, discreet, and highly dependable.

Provide high-touch technical support to senior executives and manage AV technologies for high-profile leadership events. Oversee device lifecycles, Microsoft 365 enablement, and the adoption of AI productivity tools like Microsoft Copilot.

Requires a university degree and at least 2 years of experience in IT support or executive-facing environments. Candidates must possess strong Microsoft 365 expertise and the ability to interact professionally with senior leadership.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Executive IT Support
• Microsoft 365
• Microsoft Teams
• Microsoft Copilot
• AV Technologies
• Troubleshooting
• Mobile Device Management
• Technical Support
• Event Technology Support
• Asset Management
• Customer Service
• Communication Skills
• Problem Solving
• Digital Signage
• Software Deployment
• IT Documentation

• Technology
• Customer Service & Support
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available