SAP S4/HANA Functional

SAP S4/HANA Functional 1 year contract Onsite 5 days Calgary (May need to travel to elk valley periodically) Your Roles & Responsibilities • Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes. • Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels. • Perform issue analysis, root cause identification, and recommend permanent fixes. • Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes. • Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems. • Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management. • Analyze business requirements and translate them into supportable functional or technical solutions. • Maintain application stability and ensure system changes do not negatively impact ongoing operations. • Assist in transport management, release validation, and post-deployment support. • Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history. • Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting. • Work with business users to resolve process issues and improve operational effectiveness. • Participate in ticket triage, prioritization, backlog management, and support reviews. • Document incidents, resolutions, known errors, and support procedures. • Contribute to knowledge base development and continuous improvement of support operations. • Ensure compliance with change management, incident management, and problem management processes. • Support audit, controls, and operational reporting requirements as needed. • Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams. • Escalate critical issues with clear impact assessment and recovery planning. • Support user communication during incidents, outages, and planned changes. • Provide guidance to junior support team members when required. Required Expertise • 8+ years of experience in application management support / AMS for SAP HANA SCM environments. • Strong functional expertise in SAP Plant Maintenance (PM). • Experience supporting Warranty Management processes and related business scenarios. • Experience with incident management, problem management, service request handling, and root cause analysis. • Understanding of SAP HANA environment and production support considerations. • Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support. • Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO. • Strong business process analysis, documentation, communication, and stakeholder coordination skills. Preferred Expertise • Experience in SAP S/4HANA environments. • Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes. • Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting. • Familiarity with SAP Fiori applications related to maintenance and service processes. • Experience with service management tools such as ServiceNow, Jira, or similar platforms. • Understanding of ITIL-based support processes. • Experience supporting global or multi-site manufacturing or service operations. • Exposure to reporting and analytics tools supporting maintenance and warranty operations. • ABAP debugging experience or ability to work effectively with technical development teams. • Experience in continuous improvement, support transition, or hypercare activities. Minimum Education Requirements • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent practical experience.

Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes. This includes troubleshooting incidents, performing root cause analysis, and coordinating with cross-functional teams for system stability.

Requires over 8 years of experience in SAP AMS with strong functional expertise in SAP Plant Maintenance and Warranty Management. A bachelor's degree in Computer Science, Engineering, or a related field is required.

Identified from the job description. Confirm important requirements above.

• SAP S/4HANA
• SAP Plant Maintenance (PM)
• Warranty Management
• Application Management Support (AMS)
• Incident Management
• Root Cause Analysis
• SAP HANA SCM
• SAP Configuration
• SAP Fiori
• SAP MM
• SAP CS
• SAP SD
• SAP FI/CO
• ITIL
• ABAP Debugging
• ServiceNow

• Technology
• Software
• Engineering
• Manufacturing
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

10+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available