UAT Lead
Lead UAT projects within IVR and Contact Center environments while managing user stories and defect tracking. Ensure high-quality testing for banking business processes and customer journeys.
- On-site
- Toronto, ON
- Posted Jul 23, 2026
- Apply by Aug 22, 2026
- 1 position
Job summary
Role: UAT Lead - IVR Location: Toronto, ON Type: Contract Rate: CAD50/hr - CAD60/hr Job Description: Strong domain expertise in banking business processes and customer journeys, with experience in EDB, InvestorLine, and Fraud operations Hands-on testing experience with Interactive Voice Response (IVR) systems & Contact Center Proven experience leading projects within IVR and Contact Center environments Solid knowledge of Amazon Connect and contact center technologies Hands-on experience using Jira for user story review, test case management, and defect tracking Excellent communication and stakeholder management skills
What you’ll do
Lead UAT projects within IVR and Contact Center environments while managing user stories and defect tracking. Ensure high-quality testing for banking business processes and customer journeys.
Requirements
Requires strong domain expertise in banking, specifically with EDB, InvestorLine, and Fraud operations. Must have hands-on experience with IVR systems, Amazon Connect, and Jira.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- UAT
- IVR Testing
- Contact Center Technologies
- Amazon Connect
- Banking Business Processes
- Customer Journeys
- EDB
- InvestorLine
- Fraud Operations
- Jira
- Test Case Management
- Defect Tracking
- Stakeholder Management
- Project Leadership
Additional details
- Minimum experience
- 5+ years
- Apply by
- Aug 22, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available