Payroll Administration Support (Hybrid)

Job summary

Provide administrative and operational support for payroll processes, pension files, records, and client inquiries, ensuring accurate and timely service. Troubleshoot payroll software issues, support client implementations, maintain compliance, and collaborate with the team to improve processes.

Job details

Health Association Nova Scotia - Bedford, NS, Canada Payroll Administration Support Full time, Permanent (Hybrid) Bedford, Nova Scotia Health Association Nova Scotia (HANS) is a not-for-profit, non-government, membership-based association with 60 years’ experience in providing exceptional human resource shared services, innovative technical services (formerly “clinical engineering services”) solutions, policy support and expertise our members can count on. Serving multiple organizations across the province of Nova Scotia, we are officially recognized as one of Nova Scotia and Atlantic Canada’s Top Employers. As an employer committed to employment equity, we encourage applications from applicants who self-identify from diverse communities and/or backgrounds. We’re excited to announce a new opportunity for Payroll Administration Support to join our team as we continue to grow and expand our team. Position Scope The Payroll Administration Support position is responsible for providing administrative and operational support within the Payroll Services department. This role is assigned to complete payroll processes, pension files and other administrative related tasks, ensuring accurate and timely assistance for clients. The position works closely with the Payroll Team Manager to develop payroll processes, implement new payroll clients, and maintain high standards of data integrity and customer service. Payroll Administration Support plays a key role in supporting the payroll team. The role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced, collaborative environment. Experience with payroll systems and a commitment to continuous improvement are essential. Key Responsibilities Perform payroll support functions for the payroll team, including data entry, schedule maintenance, and general administrative duties. Aid with pension files with cross training as required. Answer calls & emails, support admin tasks, and assist as needed. Assist with payroll processes accurately and on time, ensuring compliance with established procedures and standards. Provide customer service to clients, responding to inquiries and resolving payroll-related issues. Troubleshoot client issues with cloud-based payroll software, offering viable solutions and support. Assist in the development and implementation of payroll processes for new and existing clients. Maintain accurate payroll records and documentation in accordance with organizational policies. Support the team and clients with general payroll functions as required. Utilize payroll system solutions (e.g., Payworks, ADP, Ceridian) and MS Office applications for data management and reporting. Collaborate with team members to identify opportunities for process improvement and increased efficiency. Ensure compliance with internal controls, payroll policies, and applicable regulations. Qualifications Minimum 2 years of experience in payroll administration. Knowledge of payroll, benefits, and pension administration. Payroll Compliance Professional Certificate (PCP) or willingness to obtain one is preferred. Experience with payroll system solutions (Payworks, ADP, Ceridian) and MS Office (Excel, Word, PowerPoint). Strong interpersonal skills and ability to work with diverse individuals Excellent verbal and written communication skills. Ability to organize and prioritize work in a high-paced environment. Experience in troubleshooting and resolving payroll system issues. Experience in a customer service role is considered and asset. Working Conditions Hybrid work environment, with an expectation of working in the office 1 to 2 days per week based on operational and team needs. Overtime may be required during peak payroll periods or to address urgent operational issues. What We Offer We offer a Competitive Compensation Package that includes: Comprehensive Health and Dental Benefits: Enjoy a robust cost-shared health and dental program to keep you and your family well-covered. Top-Tier Pension Plan: Benefit from our highly ranked defined benefit pension plan (NSHEPP), ensuring your long-term financial security. Generous Vacation Time: Start with 4 weeks of vacation plus the option to buy back additional days to suit your needs. Wellness and Family Leave: Take advantage of dedicated Wellness Days and Family Leave Days to support your personal and family life. Annual Wellness Allowance: Receive an annual allowance to support your well-being through various wellness initiatives. Professional Development: Access ongoing opportunities for professional growth and development to advance your career. Application Process Applications will be accepted until October 8, 2026 Qualified applicants are invited to submit their resume and cover letter using the following link: https://jobs.crelate.com/portal/healthassociation/job/3dmu8aogqat8q7ete75qr9ae5e?crt=1790191792678 As an organization that supports a diverse workplace, we welcome people from all ethnicities, genders, sexual orientations, age, religion, physical and mental abilities, family status, and political belief and affiliation. Posted: Wednesday, September 23, 2026 Job # 4011 Apply Now Share

What you’ll do

Provide administrative and operational support for payroll processes, pension files, records, and client inquiries, ensuring accurate and timely service. Troubleshoot payroll software issues, support client implementations, maintain compliance, and collaborate with the team to improve processes.

Requirements

Applicants need at least 2 years of payroll administration experience, knowledge of payroll, benefits, and pension administration, and experience with payroll systems and Microsoft Office. A Payroll Compliance Professional certificate is preferred or candidates must be willing to obtain one; strong communication, organization, customer service, and troubleshooting skills are also sought.

Benefits

• Health and Dental Benefits • Defined Benefit Pension Plan • Vacation Time • Wellness Days • Family Leave Days • Annual Wellness Allowance • Professional Development

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Process Improvement · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Payroll Administration
• Payroll Processing
• Pension Administration
• Benefits Administration
• Data Entry
• Payroll Systems
• Payworks
• ADP
• Ceridian
• Microsoft Office
• Excel
• Customer Service
• Troubleshooting
• Data Management
• Communication
• Process Improvement

Job areas

• Finance & Accounting
• Human Resources
• Administrative
• Customer Service & Support