Medical Office Administrator

Job summary

The Medical Office Administrator will manage front desk operations, including scheduling, billing, and data entry while providing compassionate service to patients. They will also support the clinical team with administrative tasks to ensure efficient daily operations and a positive patient experience.

Job details

About HealthOne HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this. At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you! About the Role HealthOne is seeking experienced an Medical Office Administrator to join our expanding team. If you have a strong background in walk-in and family medicine, thrive in a fast-paced environment, and are passionate about delivering compassionate patient care, we want to hear from you. In this vital role, you will support the seamless daily operations of our medical practice, ensuring a positive and efficient experience for all patients visiting both our walk-in and family medicine departments. Your key responsibilities will include assisting the clinical team with a range of administrative tasks while consistently providing exceptional client service. Responsibilities: * Provide compassionate and attentive service to patients, ensuring they feel valued, heard, and consistently receive a five-star experience. * Manage front desk operations with exceptional attention to detail, including appointment scheduling, confirmations, billing, payment processing, and accurate data entry. * Support efficient clinic operations by adhering to policies and procedures, offering dependable administrative assistance, and contributing to the achievement of business goals. * Proactively identify opportunities to enhance the patient experience and assist management in optimizing clinic performance and growth. Qualifications and Skills: * Minimum of 1 year experience in Medical Office Administration or Reception. * Excellent client service skills with strong verbal and written communication. * Strong work ethic, organizational ability, and capacity to manage competing priorities efficiently. * Self-motivated and goal-oriented, with a willingness to take on diverse responsibilities to support growth. * Proficient in MS Office (Word, Excel, Outlook) and experienced with CRM/EMR systems, specifically PS Suite software. Assets: * Post-secondary education in Medical Office Administration or a related field. * Certification and experience in intramuscular (IM) injections. Why Join HealthOne? * Join a supportive and positive leadership team dedicated to your success. * Work in a modern, well-equipped facility designed for both staff and patient comfort. * Enjoy regular staff engagement activities, including themed events, monthly birthday celebrations, and team-building opportunities. Compensation * Competitive hourly rate offered * Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.) Schedule * Full Time hours * Weekend availability is required At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected] [[email protected]]. We will make every effort to meet your accommodation needs and support you throughout the process. We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit. At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA). This is an existing vacancy in our organization.

What you’ll do

The Medical Office Administrator will manage front desk operations, including scheduling, billing, and data entry while providing compassionate service to patients. They will also support the clinical team with administrative tasks to ensure efficient daily operations and a positive patient experience.

Requirements

Candidates must have at least one year of experience in medical office administration or reception and possess strong communication and organizational skills. Proficiency in MS Office and EMR systems, specifically PS Suite, is required, along with the ability to work weekends.

Benefits

• Team member discount program • Supportive leadership team • Modern facility

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Payment Processing · Preferred
• Billing · Preferred
• Microsoft Outlook · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Reception
• Appointment scheduling
• Billing
• Payment processing
• Data entry
• Client service
• Communication
• Organizational skills
• MS Office
• Word
• Excel
• Outlook
• CRM
• EMR
• PS Suite
• Patient Comfort
• Administrative Support
• Office Administration
• Organizational Skills
• Curiosity
• Strong Work Ethic
• Administrative Functions
• Compassion
• Self-Motivation
• Microsoft Excel
• Artificial Intelligence
• Medical Science
• Mental Health
• Customer Relationship Management
• Customer Service
• Data Entry
• Disabilities
• Electronic Medical Record
• Optometry
• Family Medicine
• Leadership
• Intravenous Therapy
• Holism
• Intramuscular Injection
• Innovation
• Psychotherapy
• Microsoft Outlook
• Rehabilitation
• Operations
• Payment Processing
• Skin Care
• Team Building
• Writing
• Scheduling

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers