Call Center Representative

Why Work at Hearing Solutions? At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a Call Center Representative, you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also engaging with returning patients to ensure they are enjoying life to the fullest and scheduling regular visits. This role is perfect for someone with phone sales experience who excels in providing exceptional customer experiences. What’s in it for you: Remote work environment Ongoing training to ensure your success All computer and phone equipment provided Medical and dental benefits Paid vacation days Incentive programs Company events and socials Positive and supportive environment Opportunity to make a positive impact in someone’s life A Day in the life: Make proactive outbound calls to patients in the database to schedule their next appointment Evaluate prospective client potential, aligning with sales team expectations Respond to inbound calls/leads and online inquiries Successfully overcome patient objections through active listening and effective questioning skills Manage clinic calendars by maximizing quality appointments Demonstrate ability to meet targets Maintain accurate client records and ensure database integrity What You Bring: 1+ years of experience in outbound calling or appointment setting environment with high volume and target-driven goals Excellent verbal and written communication skills Proven ability to build appointment value, and overcome objections, while building trust Ability to multitask and prioritize in a fast pace environment Tech savvy with the ability to quickly learn systems and applications Motivated individual with a strong desire to exceed goals and contribute to team success Passion for helping others live life to its fullest potential As a part of our hiring process, we require applicants to complete a short and fun 15-minute online assessment. Please use the following link (copy & paste into your browser) to access and complete the assessment. We recommend taking the assessment in an environment where you can focus and not have any distractions. https://www.ondemandassessment.com/link/index/JB-KA9RG4UYK?u=1029275 Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

The role involves making proactive outbound calls and responding to inbound inquiries to schedule patient appointments. The representative is responsible for managing clinic calendars and maintaining accurate client records in the database.

Candidates need over one year of experience in high-volume outbound calling or appointment setting. Strong communication skills and the ability to overcome objections in a fast-paced environment are required.

• Remote work environment • Ongoing training • Computer and phone equipment provided • Medical benefits • Dental benefits • Paid vacation days • Incentive programs • Company events and socials

Identified from the job description. Confirm important requirements above.

• Outbound calling
• Appointment setting
• Customer experience
• Objection handling
• Active listening
• Calendar management
• Client record management
• Multitasking
• Verbal communication
• Written communication

• Customer Service & Support
• Sales
• Healthcare

Minimum experience

1+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, North York, Ontario, Canada

Seniority

Not Applicable

Application method

Direct apply is available