Technicienne ou technicien au centre de support TI
On-site · Sainte-Julie
Diagnose and resolve Level 1 and Level 2 technical incidents and requests through phone, email, or the client portal, supporting Windows and macOS devices, networks, peripherals, and Microsoft 365. Manage user accounts and remote device deployments, handle basic network and security configurations, track tickets against SLAs, maintain knowledge resources, and support junior colleagues while collaborating with higher-level teams.
