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- Employment type
- Full-time
- Experience level
- Lead · 15+ years
- Minimum education
- College diploma
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Apply on LinkedIn (LinkedIn sign-in required)
Job summary
Develop and deliver theoretical and hands-on technical training for dealers and internal teams, including maintaining training materials and tracking participation and performance. Provide advanced support for complex forklift diagnostics and field issues, and contribute to equipment inspection, testing, validation, and compliance activities.
Job details
HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network. The Role The Trainer - Technical Support is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance. Key Responsibilities Assess dealer training needs and technical requirements Plan and deliver technical training sessions, both theoretical and hands-on Develop, update, and improve training materials including presentations, guides, documentation, and videos Track and maintain training participation, performance, and follow-up documentation Provide advanced technical support for complex equipment issues, including diagnostics and field support when required Support quality control activities including inspection, testing, validation, and compliance of forklifts Participate in ongoing technical and instructional training to stay current Assist operations during peak periods as needed Qualifications Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry Proven experience delivering technical training Strong communication skills and confidence presenting to groups Excellent problem-solving and analytical abilities Fluent in English, written and spoken Strong customer focus and professional ethics Proficient in Microsoft Office Highly organized with the ability to manage multiple priorities Comfortable traveling regularly based on business needs What’s Offered Stable daytime schedule, 40 hours per week Group insurance plan, 50 percent employer paid Pension plan with employer contributions 13 paid holidays Annual corporate clothing allowance Company-sponsored social activities Supportive, respectful, and collaborative team environment To apply, please submit your resume directly to: Alexandra.Bunardzic@summitsearchgroup.com Please note only qualified individuals will be contacted.
What you’ll do
Develop and deliver theoretical and hands-on technical training for dealers and internal teams, including maintaining training materials and tracking participation and performance. Provide advanced support for complex forklift diagnostics and field issues, and contribute to equipment inspection, testing, validation, and compliance activities.
Requirements
Requires a diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field, along with at least 15 years of experience as a trainer and/or mechanic in the forklift industry. Candidates must have technical training experience, strong communication and analytical skills, fluent written and spoken English, Microsoft Office proficiency, and willingness to travel regularly.
Benefits
- Group Insurance
- Employer-Paid Insurance Premiums
- Pension Plan With Employer Contributions
- Paid Holidays
- Corporate Clothing Allowance
- Company-Sponsored Social Activities
- Supportive and Collaborative Team Environment
Listed skills
- Customer service · Preferred
- Problem solving · Preferred
- Quality Control · Preferred
- Microsoft Office · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical Training
- Dealer Support
- Forklift Diagnostics
- Equipment Troubleshooting
- Training Needs Assessment
- Training Program Development
- Instructional Materials Development
- Quality Control
- Inspection and Testing
- Compliance Validation
- Problem-Solving
- Analytical Skills
- Communication and Presentation
- Microsoft Office
- Customer Service
- Organization and Prioritization
Job areas
- Education
- Customer Service & Support
- Engineering
- Manufacturing
- Trades