Onboarding Manager (SaaS)

If you’ve run onboarding for a SaaS product and take pride in getting customers live fast — read this entire post. If not, this role won’t be a fit. The Role You will own onboarding end-to-end. Not support it. Not assist. Own it. You’ll be taking over from someone who has set a very high bar. Customers love their onboarding experience today. Your job is to: Deliver that same high-quality experience Get customers live quickly Make onboarding faster and better over time What You’ll Be Responsible For Driving every customer from sale → go live quickly Ensuring onboarding is completed fully (nothing slips) Delivering a clear, high-touch customer experience Removing blockers and maintaining momentum Improving onboarding workflows, templates, and process Must-Have (Non-Negotiable) 2–5+ years onboarding customers onto a SaaS product You’ve owned onboarding — not just supported it You’ve managed multiple onboarding timelines at once If you haven’t onboarded customers onto software, this role is not a fit. What We’re Looking For You close loops without being asked You think in outcomes, not tasks You move quickly when something is time-sensitive You improve systems instead of just following them This role requires: Consistent, high-quality execution And a drive to make onboarding better over time If you prefer structure over ownership, this won’t be a fit. How to Apply Find Ravin Shah on LinkedIn and send a connection request explaining: What SaaS product you’ve onboarded customers onto One thing you improved in that process Why you’d be a strong fit here We’ll prioritize these messages over applications.

You will own the onboarding process end-to-end, ensuring customers go live quickly and receive a high-quality experience. Your role includes improving onboarding workflows and maintaining momentum throughout the process.

Candidates must have 2-5+ years of experience onboarding customers onto a SaaS product and have managed multiple onboarding timelines. The role requires a proactive approach to improving systems and delivering consistent execution.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Onboarding
• SaaS
• Customer Experience
• Project Management
• Workflow Improvement
• Process Optimization
• Time Management
• Problem Solving

• Technology
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada

Application method

Direct apply is available