CA Tooth Counter Representative

Job summary

The Tooth Counter Representative is responsible for verifying order accuracy and maintaining high levels of customer service. They act as a point of contact to analyze order information and implement corrective actions to ensure customer satisfaction.

Job details

Tooth Counter Representative Onsite, BC Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: “To help our customers be more successful, so they can focus on delivering the best quality care.” WHY US You will enjoy a compensation package including salary, health benefit plans and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being. WHAT YOU WILL DO As a point of contact with Henry Schein’s internal, the Tooth Counter Representative position positively represents the business and maintains the highest levels of customer service and satisfaction. The Tooth Counter Representative, provides support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Above average customer service and people skills are required as well as accuracy and the ability to multi-task. Ability to work collaboratively with local & national tooth counter Team Schein Members (TSMs), as part of a national team. WHAT YOU BRING The ideal candidate has completed a post-secondary program in Administration and/or Customer Service and brings a minimum of two years of experience in customer service, clerical, or office-based roles. Proficiency with Microsoft Office, including Outlook, Word, and Excel, is required, and a dental background is considered a strong asset. This role calls for exceptional interpersonal skills, with clear and effective verbal and written communication, strong attentiveness, and the ability to actively listen to and address customer concerns. The successful candidate is a proactive problem-solver who can confidently respond to inquiries, thrive in a fast-paced, high-volume environment, and demonstrate a high level of responsibility and dedication. Excellent organizational abilities, time-management skills, and a strong work ethic are essential for success in this position. Your favourite words are: tooth, teeth, dental distribution, tooth counting, inventory verification, product identification *This position is based in our Vancouver Branch for fully onsite work. Compensation: The posted range for this position is $18-$22.50 hourly which is the expected hourly range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market, internal equity, etc. Vacancy Status: This posting is for an existing, available vacancy. WHAT DOES INCLUSION MEAN AT HENRY SCHEIN INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success. At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society. Are you ready to join our collaborative, customer-centric environment? We’d love to meet you! #JoinOurTeam #iamteamschein #HenryScheinCareers Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.

What you’ll do

The Tooth Counter Representative is responsible for verifying order accuracy and maintaining high levels of customer service. They act as a point of contact to analyze order information and implement corrective actions to ensure customer satisfaction.

Requirements

Candidates must have a post-secondary program in Administration or Customer Service and at least two years of relevant experience. Proficiency in Microsoft Office and strong interpersonal skills are required, with a dental background considered a strong asset.

Benefits

• Health benefit plans • Pension • Wellness initiatives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inventory verification
• Product identification
• Data analysis
• Microsoft Office
• Outlook
• Word
• Excel
• Multi-tasking
• Problem-solving
• Communication
• Time-management
• Attention to detail
• Active listening
• Dental terminology
• Organizational Skills
• Talent Development
• Strong Work Ethic
• Microsoft Excel
• Clerical Works
• Customer Service
• Digital Technology
• Equipment Service Management And Rental
• Interpersonal Communications
• Problem Solving
• Labor Economics
• Medical Practices And Procedures
• Microsoft Outlook
• Multitasking
• Time Management
• Writing

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Center Representative
• Unclassified Specialized Occupation