Service Coordinator

Job summary

The Service Coordinator manages the scheduling of inspections and repairs while serving as the primary point of contact between clients, technicians, and internal teams. They are also responsible for identifying new sales opportunities and maintaining accurate equipment records to ensure operational efficiency.

Job details

[https://44109170.hs-sites.com/hubfs/BANNERS%20FOR%20USE%20ON%20LETTERS,%20QUOTES%20ETC%20-%20ALL%20COMPANIES/Hercules%20Crane%20and%20Lifting%20Banner.jpg] We are looking for a meticulous and organized Service Coordinator to join our team in Calgary, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination. We offer a comprehensive compensation and benefits package that includes: * Competitive salary of $60,000 to $70,000, commensurate with experience. * Generous RRSP contribution program at 5% (after one year). * Comprehensive health and dental benefits package (cost-shared). * Consistent, predictable schedule — Monday to Friday, 8:00 a.m. to 5:00 p.m. * Real opportunities for personal and professional development, with a company that promotes from within and supports continuous learning. * A stimulating, collaborative work environment where your contributions are recognized. * Free on-site parking. Key Responsibilities * Plan, coordinate, and schedule service calls and inspections, ensuring clients are proactively contacted ahead of upcoming periodic inspection due dates so nothing falls through the cracks. * Manage and optimize technicians' scheduling calendars to maximize operational efficiency and ensure field teams are deployed where they're needed most. * Identify new client opportunities and promote Hercules services, contributing directly to business growth while deepening existing customer relationships. * Coordinate equipment rentals and other logistical requirements for installations, liaising between clients, technicians, and vendors to keep projects on track. * Maintain accurate and up-to-date equipment records and inspection contract renewals, serving as the central point of continuity for client accounts. * Follow up diligently on after-sales service and repairs with both the service team and clients, ensuring issues are resolved and satisfaction is confirmed. * Contribute actively to process improvement initiatives that raise productivity, reduce friction, and elevate the overall customer experience. DESIRED PROFILE * Excellent organizational and priority management skills * Strong coordination abilities * Clear communication skills with clients and technicians * Self-motivated with a strong sense of responsibility * Ability to manage multiple files simultaneously * Basic knowledge of lifting equipment * Good technical understanding (an asset) * ERP and Microsoft office proficiency Requirements * High school diploma or equivalent required * At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred) * Proactive, motivated, and customer service-oriented attitude * Clear communication skills with technicians and clients * Driven to achieve sales goals and develop new skills * Strong organizational and time management skills * Must be legally authorized to work in Canada About Hercules Group of Companies The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth. Please note: * Successful candidates will be required to pass a criminal background check as a condition of employment. * We are not able to provide Permanent Residency (PR) sponsorship or immigration support for this position at this time. Candidates must already be legally entitled to work in Canada.

What you’ll do

The Service Coordinator manages the scheduling of inspections and repairs while serving as the primary point of contact between clients, technicians, and internal teams. They are also responsible for identifying new sales opportunities and maintaining accurate equipment records to ensure operational efficiency.

Requirements

Candidates must have a high school diploma and at least one year of experience in industrial sales or customer service. Proficiency in ERP systems and Microsoft Office is required, along with the legal authorization to work in Canada.

Benefits

• RRSP contribution program • Health benefits • Dental benefits • Professional development • Free on-site parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred
• Priority Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Scheduling
• Customer service
• Industrial sales
• Logistics coordination
• Communication
• Time management
• Organizational skills
• Priority management
• ERP proficiency
• Microsoft Office
• Technical understanding
• Lifting equipment knowledge
• Lifting Equipment
• Continuous Development
• Operational Efficiency
• Self-Motivation
• Customer Service
• Sales
• Material Handling
• Time Management
• Timelines
• Process Improvement
• Coordinating
• Prioritization

Job areas

• Customer Service & Support
• Sales
• Administrative
• Logistics
• Manufacturing
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers