Sales Coordinator

Job summary

The Sales Coordinator manages the entire sales order fulfillment process, from initial order entry to final punch list resolution. They act as a primary interface between customers, sales personnel, and factory operations to ensure accurate and timely service delivery.

Job details

Job Function A Sales Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. Coordinates order entry, order management, factory interface and close-out of orders. Specific Responsibilities and Duties Customer Service Communicates with customers regarding order status, punch list resolution and the scheduling of orders for delivery and installation Provides clarifications and answers for customer’s questions regarding order issues Order Preparation Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests Assists sales and project personnel in pricing, product research and technical order information (C.O.M. requirements, custom requirements, etc.) Assists sales with the preparation of the quotation; reviews quote and prints it for sales presentation to customer Reviews and proofs order for basic information (ship to, bill to, contract number, ), accuracy and completeness Enters orders into computer system; sends purchase orders to manufacturers Sales Order Management Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, ) Checks acknowledgments against order; resolves discrepancies with factory; sends acknowledgment to customer; verifies ship date with customer Reviews receiving information from field operation and matches to order; resolves discrepancies before approval and sending to payables; enters receiving information into sales order system Invoices customer for product delivered and work performed; verifies invoice amounts and balance to customer’s P.O. Enters orders for punch list and warranty work; follows up to ensure all punch list work is done in a timely manner Work Order Management Prepares work order packet and delivers packet to operations Provides schedule information to dispatcher Initiates service quotes for deliveries, small orders and major orders (if required) File Control Maintains master sales order and work order files, ensuring file is complete and up-to-date Project/Account Coordination Initiates and oversees deliveries and small installations; provides order management on all work, including large projects Analyzes order requirements, details scope of work, requests service pricing and schedules work with dispatcher for deliveries and small installations Interfaces with factory on order status, current lead times, reservation of manufacturing for future/ project orders, specials requirements, O.M. requirements, etc. Communicates with customer on schedule of work, site requirements and project parameters for deliveries and small installations Manages factory interface and shipping coordination for all work Oversees delivery and small installation task completion Sales/Work Order Close-Out Maintains and files customer sign-offs for all assigned sales/work orders Invoices for all product and service work for assigned sales/work orders Is responsible for punch list resolution, including ordering product and initiating work orders; follows up to ensure timely completion of punch list work Knowledge/Skill Requirements Excellent customer service and interpersonal skills Computer literate (word processing, spreadsheets, project applications) Ability to work independently as well as in team applications Strong verbal and written communication skills Ability to prioritize and manage multiple tasks Experience/Education Experience in customer service and commercial furniture considered an asset Proficiency in Microsoft Office suite High school diploma or equivalent at minimum required

What you’ll do

The Sales Coordinator manages the entire sales order fulfillment process, from initial order entry to final punch list resolution. They act as a primary interface between customers, sales personnel, and factory operations to ensure accurate and timely service delivery.

Requirements

Candidates should possess strong interpersonal and communication skills with proficiency in Microsoft Office applications. A high school diploma or equivalent is the minimum educational requirement, with experience in customer service or commercial furniture considered an asset.

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Project Coordination · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Inventory tracking · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred
• Data entry · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order management
• Project coordination
• Data entry
• Microsoft Office
• Communication
• Interpersonal skills
• Problem solving
• Scheduling
• Technical documentation
• Inventory tracking
• Invoicing
• Time management
• Attention to detail
• Team collaboration
• Punch Work
• Shipment Coordination
• Order Management
• Order Entry
• Research
• Accounts Payable
• Management
• Spreadsheets
• Customer Service
• Computer Literacy
• Word Processing
• Sales
• Interpersonal Communications
• Work Order
• Operations
• Order Management Systems
• Project Accounting
• Quotations
• Sales Order
• Sales Presentations
• Coordinating
• Prioritization

Job areas

• Sales
• Customer Service & Support
• Administrative
• Logistics
• Manufacturing
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel