Elrey Herrera

Security, enforcement, airport operations, and customer service professional with over 22 years of experience working in fast-paced and public-facing environments. Currently working at Toronto Pearson International Airport with experience in traffic and parking enforcement, public safety, conflict resolution, report writing, and airport operations. Also experienced in loss prevention, CCTV monitoring, supervision, warehouse work, shipping and receiving, and physically demanding duties. Reliable, safety-focused, and comfortable working independently or as part of a team. Seeking opportunities in airport operations, security, enforcement, customer service, cargo handling, ramp operations, and aircraft loading and unloading where my experience and strong work ethic can contribute to a safe and efficient operation.

• CommunicationIntermediate
• Conflict Resolution
• Customer serviceIntermediate
• Documentation
• EnglishIntermediate
• First AidIntermediate
• Multitasking
• Negotiation
• Problem solvingIntermediate
• record keeping
• TeamworkIntermediate
• Time management

1. Crossing Guard

   City of Toronto

   Jan 2026 to Present

   • Ensure safe crossing of pedestrians • Control traffic during peak hours • Promote road safety compliance

2. Traffic Guard

   Paladin Security

   Nov 2025 to Present

   Toronto Pearson International Airport, Mississauga, Ontario

   * Issue parking and traffic violation tickets while enforcing airport curbside regulations and maintaining safe traffic flow. * Work in both Departures and Arrivals, directing vehicles, passengers, and customers to the appropriate areas. * Provide break relief for other guards at pre-arranged posts, desks, curbside locations, and crossing guard positions. * Work at the limousine stand and taxi stand, assisting with vehicle organization and passenger movement. * Use radio communication and AVI systems while maintaining regular communication with supervisors and other team members. * Assist customers with determining the appropriate size or type of limousine or taxi required for their needs. * Direct passengers to transportation services including Uber, taxis, limousines, and other designated pickup areas. * Provide general airport assistance by helping passengers locate airlines, terminals, entrances, exits, and other airport services. * Monitor curbside areas, manage vehicle congestion, and help maintain safe and orderly pedestrian and vehicle movement. * Deliver professional customer service while responding to questions, giving directions, and assisting travellers throughout assigned areas.

3. Traffic Guard

   Paladin Security

   Oct 2025 to Present

   Toronto Pearson International Airport, ON

   • Enforce curbside parking regulations and airport policies • Ensure active loading/unloading only; prevent idling • Issue parking violations and warnings • Manage traffic at Terminal 1 & 3 arrivals/departures • Monitor taxi, limo, and rideshare zones (Uber/Lyft) • Verify permits and enforce signage rules • Assist pedestrians including children and elderly • Maintain safety and order in high-traffic environments

4. Courier Driver / Delivery Driver

   Purolator

   Oct 2023 to Sep 2024

   Toronto, Ontario

   * Loaded, organized, and secured packages in my delivery truck each morning before starting my route. * Sorted packages by delivery location and priority to keep deliveries organized and efficient. * Used Google Maps and GPS navigation to plan and map out daily delivery routes. * Drove assigned routes and delivered packages to residential and commercial customers. * Loaded and unloaded packages throughout the day while following proper handling and safety procedures. * Verified addresses, packages, and delivery information to ensure shipments reached the correct customers. * Completed package pickups when required and maintained accurate delivery records. * Provided professional customer service during deliveries and pickups. * Managed a high volume of packages while working independently and maintaining an organized schedule. * Followed company driving, vehicle, and workplace safety procedures.

5. Loss Prevention / Security Guard

   Securiguard Services Ltd. / Russell Security

   Mar 2022 to Present

   Toronto Ontario/Mississauga Ontario

   * Maintained a strong visual security presence inside assigned LCBO locations to help deter theft, misconduct, and other security concerns. * Conducted regular interior patrols throughout the store and monitored assigned areas for suspicious activity, safety concerns, or incidents. * Monitored and reviewed CCTV surveillance footage when required. * Retrieved and pulled CCTV footage for incident reviews, investigations, and management requests. * Prepared detailed incident reports, security notes, and documentation following thefts, disturbances, or other security-related events. * Observed customer activity and reported suspicious behaviour in accordance with site procedures. * Assisted with maintaining a safe environment for employees, customers, and store property. * Communicated incidents and important information to store management and security management. * Followed site-specific security procedures and maintained professional conduct while working in a customer-facing environment. * Used strong observation, attention to detail, report writing, communication, and situational awareness skills while on duty.

6. Security Guard (Loss Prevention)

   Securiguard Services Ltd. (formerly Russell Security)

   Mar 2022 to Present

   LCBO Locations

   • Monitor for theft and suspicious activity • Conduct perimeter checks • Maintain detailed logs and reports • Escort individuals from premises • Maintain strong deterrent presence • Engage with public professionally

7. Operational Supervisor

   iGuard360 Security

   Mar 2021 to Mar 2022

   Mississauga, Ontario

   * Remotely monitored multiple client properties using CCTV surveillance systems to identify security concerns, suspicious activity, property damage, theft, and safety issues. * Maintained constant communication with clients and building superintendents by email and phone regarding incidents, concerns, and site activity. * Directed on-site security staff when action was required, including having unauthorized or unwanted individuals removed from properties. * Monitored sites to help ensure the safety and security of people, buildings, vehicles, and other property. * Responded to reported incidents and coordinated with on-site personnel to ensure appropriate action was taken. * Reviewed and pulled CCTV footage for clients when requested for investigations, thefts, property damage, or other incidents. * Documented incidents and maintained accurate records of security-related activity. * Provided direction and operational support to security staff working at assigned client locations. * Communicated important updates to management, clients, superintendents, and security personnel. * Helped ensure security procedures and client expectations were consistently followed across monitored sites.

8. Operational Supervisor

   iGuard360 Security

   Mar 2021 to Mar 2022

   • Remote CCTV monitoring of multiple sites • Incident reporting and video review • Staff scheduling and supervision • Wellness checks and communication • Issue parking passes and warnings

9. Concierge / Access Control

   FirstService Residential

   Oct 2013 to Nov 2020

   • Access control and patrols • Emergency response • CCTV monitoring • Resident support and parcel handling • Contractor escort • Logging and reporting

10. Credit Analyst

    Gatestone & Co.

    Aug 2009 to Sep 2013

    • Managed 700+ accounts • Negotiated payments • Maintained records • Trained staff

11. Skip Tracer

    Total Credit Recovery Ltd.

    Jan 2005 to Feb 2009

    • Investigations and collections • Reporting and documentation • Client communication

12. General Labourer / Warehouse Worker

    Unlimited Workforce Inc.

    May 2003 to Jun 2005

    Toronto, Ontario

    * Loaded and unloaded trucks, packages, products, and materials in warehouse and industrial environments. * Moved, sorted, stacked, and organized incoming and outgoing shipments. * Worked on conveyor belts handling, sorting, and moving products through different stages of warehouse and production operations. * Assisted with shipping and receiving duties, including preparing materials for storage or shipment. * Performed general warehouse and physical labour duties in fast-paced environments. * Assisted with assembly-line and production work when required. * Lifted, carried, and moved materials safely while following workplace procedures. * Helped maintain organized work areas and ensured products were placed in the correct locations. * Worked as part of a team to meet daily production, loading, unloading, and shipping requirements. * Followed workplace safety procedures while operating around trucks, conveyor systems, warehouse equipment, and moving materials.

13. General Labourer

    Unlimited Workforce Inc.

    May 2003 to Jun 2005

    • Warehouse, construction, and shipping tasks

1. Toronto School of Business

   Banking & Accounting Certificate, Banking & Accounting

2. Toronto School of Business

   Banking and Accounting, Banking / Accounting

   Toronto Ontario

   2003 to 2004

   * Studied banking procedures, accounting principles, and financial record keeping. * Learned basic bookkeeping, financial transactions, account reconciliation, and office administration. * Developed skills in mathematics, data entry, record management, and customer service. * Gained experience working with financial documents and maintaining accurate records.

• Ontario Security Guard License

• Pearson Parking Enforcement Certification

• First Aid & CPR/AED

• Use of Force

• MOAB

• WHMIS

• AODA

• Active Shooter

• OHS Awareness

• Workplace Violence Prevention

• Human Rights 101

• Diversity & Inclusion

• Criminal Code Training

• Smart Serve

• Securiguard Training