Area Manager

Job summary

Oversee the successful operation of assigned rental branches, achieving operational, revenue, profitability, customer satisfaction, and fleet utilization goals. Lead and develop employees, drive local sales and marketing initiatives, maintain customer and employee relations, and ensure compliance with company policies and administrative requirements.

Job details

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team. Responsible for customer and employee relations for Hertz Local Edition locations. A Day in the Life: The Area Manager is responsible for ensuring the successful operation of their assigned grouping of Hertz Local Edition branches What You’ll Do: The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands. 1. Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning Ensure unparalleled customer satisfaction 2. Develop and implement local sales and marketing initiatives 3. Training and development of all location employees 4. Ensure efficient utilization and effective control of vehicle inventory. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Area’s performance and challenge staff members to develop to their potential. 5. Create an 'Ownership' Culture with a Focus on Sales and Customer Service. 6. Challenge, Encourage and Develop Employees 7. Maintain Effective Employee Staffing 8. Achieve Fleet Utilization and Out of Service Goals 9. Manage Required Administrative Tasks, Controls and Reports. 10. Remain current on all administrative duties according to company policy. 11. Give specific performance feedback to each employee on an semi annual and annual basis. 12. Complete sales calls with Branch staff to develop employees, increase market penetration and increase revenue 13. Ensure all corporate policies and procedures are administered and followed appropriately by all personnel 14. Role model leadership skills. What We’re Looking For: * Bachelor’s Degree preferred * Minimum of five (5) years of management experience in a customer-focused environment preferred * Previous car rental industry experience preferred. * Ability to collaborate with internal and external stakeholders across multiple functions and locations * Ability to influence * Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships * Commitment to continuous improvement * Some knowledge of employment and labor laws * Ability to manage multiple priorities * Ability to work in a fast paced environment * Proven sales ability * Excellent communication and presentation skills * Strong relationship building skills * Develop and lead high performing team What You’ll Get: * The starting salary for this role is $80,000.00/yr * Bonus: Eligible * Stock: Eligible * Stock Options: Eligible * Profit Sharing: Eligible * Bonus Plans: Eligible * Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) * Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) * Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: * Medical, Dental & Vision plan options * Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) * Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

What you’ll do

Oversee the successful operation of assigned rental branches, achieving operational, revenue, profitability, customer satisfaction, and fleet utilization goals. Lead and develop employees, drive local sales and marketing initiatives, maintain customer and employee relations, and ensure compliance with company policies and administrative requirements.

Requirements

A bachelor's degree is preferred, along with at least five years of management experience in a customer-focused environment and prior car rental industry experience. Candidates should demonstrate sales ability, strong communication and relationship-building skills, leadership, stakeholder collaboration, customer service orientation, and the ability to manage multiple priorities in a fast-paced environment.

Benefits

• Bonus
• Stock Options
• Profit Sharing
• Travel Expense Reimbursement
• Paid Time Off
• Vacation
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Matching
• Paid Parental Leave
• Adoption Assistance
• Employee Assistance Program
• Educational Reimbursement
• Voluntary Insurance Programs
• Employee Discounts

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Financial planning · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Management
• Revenue Growth
• Financial Planning
• Customer Service
• Sales
• Marketing
• Team Leadership
• Employee Training and Development
• Fleet Management
• Vehicle Inventory Control
• Customer and Employee Relations
• Performance Management
• Staffing
• Administrative Controls and Reporting
• Communication and Presentation
• Stakeholder Collaboration
• Influencing Skills
• Employee Relations
• Time Off Management
• Employment and Labor Laws
• Administrative Functions
• Accruals
• Management
• Business Planning
• Communication
• Continuous Improvement Process
• Training And Development
• Discounts And Allowances
• Employee Assistance Programs
• Franchising
• Leadership
• Market Share
• Market Penetration
• Operating Expense
• Phone Sales
• Presentations
• Relationship Building
• Collaboration

Job areas

• Management & Leadership
• Transportation
• Sales
• Customer Service & Support
• Area Manager
• Area Sales Manager
• Sales and Marketing Managers
• Sales Managers

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