Customer Service Rental Sales Agent

The Part time Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs. The key responsibilities and accountability are: * Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. * Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. * Achieve personal sales goals while supporting the goals of the team. * Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. * Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures * Qualify and process customer rentals with accuracy and attention to detail. * Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. * Resolve customer issues and concerns professionally using effective customer service techniques. * Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Mandatory Requirements: Educational Background: High School Diploma or equivalent Professional Experiences: A minimum of one year of sales or customer experience in a high volume or service oriented environment Passion for customer service and attention to detail – Goes the extra mile Proven strong sales and closing skills and the ability to friendly, engaging manner Motivated to achieve and exceed targeted goals Knowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Proficiency in English Must be able to: * Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. * Have the competitive drive and confidence to succeed in a commission-based environment. * Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. * Demonstrate sales, professionalism and interpersonal skills. * Show a high level of ownership, accountability and initiative. * Show proven experience of working well within a team. * Work flexible shifts including weekends and holidays; and work overtime as required. * Work outdoors during all weather conditions. * Stand for long periods of time. Physical Requirements: Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

The Rental Sales Agent is responsible for providing world-class customer service while maximizing revenue through the sale of ancillary products and vehicle upsells. They manage the rental and return process, resolve customer concerns, and ensure operational performance meets company standards.

Candidates must have a high school diploma or equivalent and at least one year of experience in a high-volume sales or service environment. Strong computer proficiency, excellent communication skills, and the ability to work flexible shifts in a fast-paced, commission-based environment are required.

• SalesPreferred
• Customer servicePreferred
• CommunicationPreferred
• Time managementPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Communication
• Computer proficiency
• Closing skills
• Time management
• Organizational skills
• Interpersonal skills
• Problem solving
• Attention to detail
• Data entry
• Conflict resolution
• Equipment Operation
• Calculators
• Operational Performance Management
• Professionalism
• Accountability
• Returns Processing
• Planning
• Customer Service
• Closing Skills
• Computer Terminals
• Continuous Improvement Process
• English Language
• Franchising
• Selling Techniques
• Group Policy
• Interpersonal Communications
• Time Management
• Typing
• Writing
• Filing
• Teamwork
• Detail Oriented

• Customer Service & Support
• Sales
• Transportation
• Retail
• Customer Service and Sales Agent
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week