Customer Service Representative

Job summary

The Customer Service Representative consults with customers regarding vehicle rentals and maximizes revenue by offering additional products and services. They are responsible for ensuring world-class customer service and effectively handling customer objections.

Job details

We are looking for a Full Time Customer Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an additional $7.96 per hour in addition to your hourly pay! Wage: $16.50 per hour Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: * Up to 40% off the base rate of any standard Hertz rental * Discounted Travel, gym membership and Food * Career Growth with hands-on learning * Medical, Dental & Vision plan options * Retirement programs, including voluntary pension plan with employer matching * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts Essential Requirements The Customer Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have the ability to build relationships with customers. Must have a valid driver license and a clean driver record. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. Apply today and shift your career into drive for tomorrow! We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

What you’ll do

The Customer Service Representative consults with customers regarding vehicle rentals and maximizes revenue by offering additional products and services. They are responsible for ensuring world-class customer service and effectively handling customer objections.

Requirements

Candidates must possess strong oral and written communication skills, the ability to multitask, and a valid driver's license with a clean record. A high level of ownership, accountability, and the ability to upsell are essential for this role.

Benefits

• Medical plan
• Dental plan
• Vision plan
• Retirement programs
• Voluntary pension plan
• Employer matching
• Employee assistance program
• Educational reimbursement
• Educational discounts
• Rental discounts
• Travel discounts
• Gym membership discounts
• Food discounts
• Career growth opportunities

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Upselling · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Upselling
• Communication skills
• Relationship building
• Multitasking
• Conflict resolution
• Accountability
• Initiative
• Ownership
• Sales Support
• Valid Driver's License
• Customer Service
• Communication
• Employee Assistance Programs
• Franchising

Job areas

• Customer Service & Support
• Sales
• Transportation
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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