Flex Service Representative

A Day in the Life: We are looking for a Flex Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! Wage is $21.26 per hour The full time Flex Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support. They will also assist with vehicle movements (when needed). What You’ll Do: Responsible for processing rentals Collaborates with the wash bay staff to ensure the vehicles are ready for customers Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customers responsibility of damage, fuel options and upsells. Engages and communicates with customers and resolves inquiries and issues in a clear, polite, and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers. Maintains and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire expected date of return; process rental extensions and update computer and credit card authorizations; accordingly, close rental agreements and complete billing to customers. Adheres to all company policies and procedures. Reconciles fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets. Assist with vehicle movements (drive and park vehicles on-lot as needed) What We’re Looking For: High School Diploma or equivalent required Must be 20 years of age or older A valid driver’s license is required. Strong computer skills and multitasking skills are needed. Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to work under minimal supervision with a goal-oriented mindset. What You’ll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including Pension employer matching. Employee Assistance Program for employees & family Perks & Discounts –Theme Park Tickets, Gym Discounts & more #Zip The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

The Flex Service Representative is responsible for processing vehicle rentals, maximizing revenue through product upselling, and providing world-class customer service. They also assist with vehicle movements and ensure the fleet is properly reconciled and maintained.

Candidates must have a high school diploma or equivalent and be at least 20 years of age with a valid driver's license. Strong computer, communication, and multitasking skills are required to succeed in this role.

• Discounted Hertz rentals • Paid Time Off • Medical plan • Dental plan • Vision plan • Retirement programs • Pension employer matching • Employee Assistance Program • Theme park ticket discounts • Gym discounts

• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Communication
• Computer skills
• Multitasking
• Problem solving
• Decision making
• Vehicle handling
• Rental agreement management
• Conflict resolution

• Customer Service & Support
• Sales
• Transportation
• Logistics

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week