Retail Store Manager

Company Description HighLife Cannabis is dedicated to elevating the cannabis retail experience through knowledgeable guidance, welcoming spaces, and carefully curated products. The company focuses on providing compliant, safe, and responsible cannabis access while prioritizing customer education and satisfaction. Team members are encouraged to bring professionalism, integrity, and passion for the evolving cannabis industry to their work. HighLife Cannabis values collaboration, continuous learning, and respectful service to a diverse customer base. Role Description The Retail Store Manager is a full-time, on-site role based in Smiths Falls ON, responsible for overseeing the daily operations of the cannabis retail store. This includes supervising and scheduling staff, ensuring excellent customer service, monitoring inventory, and maintaining a clean, safe, and compliant environment. The manager will implement and uphold store policies, support sales targets, and manage cash handling procedures and loss prevention measures. The role also involves coaching team members, resolving customer concerns, and ensuring the store meets all regulatory and company standards. Collaboration with leadership on local marketing initiatives and reporting on store performance is also part of day-to-day responsibilities. Qualifications Strong customer-facing skills, including Customer Service, Customer Satisfaction, and Communication abilities. Solid operational expertise in Store Management, including staff supervision, scheduling, and inventory oversight. Knowledge of Retail Loss Prevention practices, cash handling, and compliance with regulatory requirements. Previous experience in retail management; cannabis retail experience or regulatory knowledge (e.g., local licensing rules) is an asset. Ability to lead, coach, and motivate diverse teams, with strong problem-solving and decision-making skills. Comfort with point-of-sale systems, basic reporting, and store-level performance metrics. Availability to work a flexible schedule, including evenings, weekends, and holidays as needed. Minimum high school diploma or equivalent; post-secondary education in business, retail management, or a related field is an advantage.

The Retail Store Manager oversees daily operations, including staff supervision, scheduling, and inventory management. They are responsible for ensuring regulatory compliance, meeting sales targets, and maintaining high standards of customer service.

Candidates must have previous retail management experience and a minimum of a high school diploma, with post-secondary education in business preferred. Strong leadership skills and knowledge of retail loss prevention and compliance are essential.

• Point-of-sale systemsPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Communication
• Store Management
• Staff Supervision
• Scheduling
• Inventory Oversight
• Retail Loss Prevention
• Cash Handling
• Regulatory Compliance
• Team Leadership
• Coaching
• Problem Solving
• Decision Making
• Point Of Sale Systems
• Performance Metrics

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available