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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
Job summary
Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to complaints, provide information about hotel services and local attractions, handle calls and clerical tasks, and assist guests with special needs.
Job details
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Benefits Health benefits Health care plan Paramedical services coverage Financial benefits Group insurance benefits
What you’ll do
Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to complaints, provide information about hotel services and local attractions, handle calls and clerical tasks, and assist guests with special needs.
Requirements
Requires a secondary school graduation certificate and 1 to less than 2 years of experience. English is the stated language requirement, and the work is performed on-site in a hotel, motel, or resort setting.
Benefits
- Health Care Plan
- Paramedical Services Coverage
- Group Insurance Benefits
Listed skills
- Customer service · Preferred
- Payment Processing · Preferred
- Inventory management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Guest Registration
- Room Assignment
- Reservation Management
- Group Check-In and Check-Out
- Guest Complaint Resolution
- Payment Processing
- Hotel Information
- Local Area Information
- Telephone Handling
- Customer Service
- Assisting Guests with Special Needs
- Clerical Duties
- Inventory Management
Job areas
- Hospitality
- Customer Service & Support
- Administrative