Customer Support Representative
- Canada
- Remote
- Posted Oct 2, 2026
- 1 position
US$1,500–US$3,000 / month
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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Not Applicable
Job summary
Assess technology support problems, document solutions, and coordinate with field partners. Provide exceptional customer support to professionals in the connected-home industry, including empathetic assistance to clients with urgent or frustrating issues.
Job details
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. Compensation: $1500-$3000 USD monthly Overview We are seeking a Technology Support Specialist to join our team at a company that provides top-tier service solutions for professionals in the connected home industry.You’ll assess problems, document solutions, and ensure seamless communication with field partners to deliver exceptional customer support. Requirements Basic experience or working knowledge of AV systems and smart-home technology Excellent written and verbal communication skills Strong problem-solving abilities Superb customer service skills to handle frustrated or urgent clients empathetically Ability to make quick, appropriate decisions under pressure Self-starter mindset with the ability to work independently Qualifications Working knowledge of AV systems, consumer electronics, or smart-home systems Passion for technology with a strong aptitude for learning Experience in high-touch customer service Experience with integrated technology systems Curiosity and skill in taking things apart to understand how they work Bonus Points Demonstrated passion for consumer technology Hands-on experience in troubleshooting smart-home or integrated systems Experience delivering exceptional support in technology or service industries We Offer Remote environment A supportive, team-oriented work environment
What you’ll do
Assess technology support problems, document solutions, and coordinate with field partners. Provide exceptional customer support to professionals in the connected-home industry, including empathetic assistance to clients with urgent or frustrating issues.
Requirements
Candidates should have basic experience or working knowledge of AV systems, consumer electronics, or smart-home technology, along with strong communication, problem-solving, and customer service skills. The role also calls for independent initiative, sound decisions under pressure, and an aptitude for learning integrated technology systems.
Benefits
- Remote Work Environment
- Supportive, Team-Oriented Work Environment
Listed skills
- Customer service · Preferred
- written communication · Preferred
- Problem solving · Preferred
- Documentation · Preferred
- Troubleshooting · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- AV Systems
- Smart-Home Technology
- Consumer Electronics
- Troubleshooting
- Customer Service
- Written Communication
- Verbal Communication
- Problem-Solving
- Decision-Making Under Pressure
- Empathy
- Integrated Technology Systems
- Independent Work
- Documentation
- Communication With Field Partners
Job areas
- Customer Service & Support
- Technology