Service Coordinator

Job summary

Coordinate client and Care Professional schedules, manage changes and coverage, and maintain accurate attendance records and client information. Build positive relationships, support caregiver introductions and timely communication, and participate in the rotating after-hours on-call schedule.

Job details

Service Coordinator - Full-Time As a full-time Service Coordinator, you'll play an important role in coordinating care schedules, supporting our Care Professionals, and creating great matches between caregivers and clients. We're looking for someone who is organized, adaptable, and thrives in a fast-paced, team-oriented environment. At Home Instead, we're committed to providing exceptional care while creating a supportive and rewarding workplace for our team. What You'll Do Coordinate care schedules with a focus on consistency for clients and Care Professionals. Proactively manage scheduling changes, cancellations, and coverage needs. Build and maintain positive relationships with clients, families, and Care Professionals. Monitor attendance and maintain accurate schedules and client records. Support caregiver introductions and ensure clear, timely communication. Participate in a rotating after-hours on-call schedule. After-Hours On-Call Responsibilities As part of our rotating on-call team, you'll help ensure clients and Care Professionals receive reliable support outside regular office hours. Responsibilities include: Responding to calls and resolving scheduling concerns. Arranging coverage for last-minute absences and schedule changes. Monitoring missed clock-ins and clock-outs and following up as needed. Keeping clients and Care Professionals informed of changes. On-call rotation includes approximately 1-2 evenings per week and every 3rd-5th weekend. What We're Looking For Excellent organizational, communication, and problem-solving skills. Ability to manage competing priorities in a fast-paced environment. Strong computer skills and attention to detail. Experience in scheduling, administration, or customer service preferred. Healthcare or caregiving experience considered an asset. Valid driver's licence and access to a vehicle considered assets. Why Home Instead? Competitive compensation Group RRSP with employer matching Health and dental benefits Ongoing training and career development opportunities Supportive, collaborative team environment Join Home Instead and be part of a team making a meaningful difference in our community every day! Learn more: https://www.homeinstead.ca/location/3008/home-care-jobs/ Home Instead® is independently owned and operated by 3337989 Nova Scotia Limited.

What you’ll do

Coordinate client and Care Professional schedules, manage changes and coverage, and maintain accurate attendance records and client information. Build positive relationships, support caregiver introductions and timely communication, and participate in the rotating after-hours on-call schedule.

Requirements

The role calls for strong organizational, communication, and problem-solving skills, the ability to manage competing priorities, computer proficiency, and attention to detail. Scheduling, administration, or customer service experience is preferred; healthcare or caregiving experience, a valid driver's licence, and access to a vehicle are considered assets.

Benefits

• Group RRSP With Employer Matching
• Health And Dental Benefits
• Ongoing Training
• Career Development Opportunities
• Supportive, Collaborative Team Environment

Listed skills

• Organization · Preferred
• Communication · Preferred
• Problem solving · Preferred
• scheduling · Preferred
• adaptability · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Customer service · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organization
• Communication
• Problem-Solving
• Scheduling
• Adaptability
• Time Management
• Computer Skills
• Attention To Detail
• Customer Service
• Relationship Building
• Recordkeeping
• Care Coordination

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Social Services

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