Night Auditor/Shuttle Driver

Job summary

The Night Auditor performs front desk duties, manages check-ins and check-outs, and conducts essential auditing tasks during overnight shifts. Additionally, the role involves operating a shuttle service and maintaining high standards of guest satisfaction.

Job details

Our amazing team is looking for you! If you are loyal, reliable, hard working and would love to be a part of our family send us your resume! We are looking for a full time night auditor/shuttle driver. We are unable to support RCIP or other immigration programs. Please only apply if you are a Canadian Citizen or PR. At Home2 Suites by Hilton Fort St. John, we guarantee an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to guest satisfaction, you may be just the person we are looking for. Summary of Position: The Night Auditor is a key individual during the night, performing the duties that would be handled by the Front Desk Agents and other team members during the day as well as specific audit duties. Job Requirements: Must be available to work overnight shifts: 11pm – 7am, varying days of the week Must be fully available to work weekdays, weekends and statutory holidays Class 5 BC driver’s license required Upon hire, must provide driver’s abstract to determine driver’s record Valid Food Safe Certificate is an asset Must be able to lift up to 50lbs Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our guests through attention to detail and recognition Consistently provide exceptional guest service Gather and maintain knowledge of new and existing services available to hotel guests Ensure that all service standards, policies and procedures are adhered to in an effort to consistently offer the best service possible Energize Home2 Suites by Hilton Fort St. John by promoting guest loyalty and local recognition Answer & appropriately qualify all incoming calls on multi-line telephone system Efficiently & accurately process check ins and check outs Efficiently & accurately perform all auditing duties including posting room & tax charges Prepare Statistical and Daily reports Work closely with the Accounting Department Assist with necessary day to day operations of the Front Office Other duties as assigned by the management Qualifications: Previous experience in a similar or related position an asset Passion for guest service Exceptional communication skills, both written and oral Must be able to multitask & consistently deliver top quality service in a fast paced work environment Highly organized, results-oriented with the ability to be flexible and work well under pressure Knowledge of Word, Excel and other computer related programs an asset Previous experience with OnQ Property Management System an asset Previous multi-line telephone and reservations experience an asset Proven self-motivation, ability to work well with minimum supervision Must be enthusiastic and team oriented as well as work great independently

What you’ll do

The Night Auditor performs front desk duties, manages check-ins and check-outs, and conducts essential auditing tasks during overnight shifts. Additionally, the role involves operating a shuttle service and maintaining high standards of guest satisfaction.

Requirements

Candidates must possess a Class 5 BC driver's license and be available for overnight shifts, including weekends and holidays. Previous experience in a similar role and proficiency with property management systems are considered assets.

Listed skills

• Front Desk Operations · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• Reporting · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Desk Operations
• Night Auditing
• Shuttle Driving
• Guest Service
• Multitasking
• Communication Skills
• Problem Solving
• Data Entry
• Reporting
• Time Management
• Customer Satisfaction
• Attention To Detail
• Communication
• Management
• Operations
• Strong Work Ethic
• Detail Oriented
• Enthusiasm
• Customer Service
• Auditing
• Self-Motivation
• Valid Driver's License
• Service Standards
• Property Management Systems
• Accounting
• Lifting Ability
• Team Oriented
• Reservations
• Front Office

Job areas

• Hospitality
• Customer Service & Support
• Transportation
• Administrative
• Shuttle Driver
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

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