Assistant Manager

Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet. You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions. Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities. There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world. Job Title Assistant Manager Direct Report Store Manager Department Store Operations Location 110-6711 Macleod Trail SW Calgary AB, T2H 2T3 Summary The Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed. To achieve success as an Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory. Qualifications 2+ years of experience in retail, grocery, or restaurant. Possessing management experience is an asset. Core Competencies Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles. Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking. Resilience. Ability to remain calm and navigate through high stress situations. Behaviour & Skills Excellent time management & organization Excellent attention to detail Excellent teamwork & collaborative abilities Excellent customer service Experience management of inventory & merchandising Trustworthy & positive attitude Possess a Class 5 Driver’s License Job Responsibilities Top Priorities Overseeing store staff and properly delegating responsibilities. Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked. Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures. General Responsibilities Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked. Recording inventory shrinkage and completing write-off documentation. Managing customer returns and submitting credits to head office. Overseeing accuracy in sales tags, signage, and promotions. Performing annual store inventory reviews. Other reasonable duties as identified by the Store Manger. A Day in the Life of an Assistant Manager Each day as an Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next, you will likely spend some time reviewing inventory levels, making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers, answering questions, and helping address any concerns they may have. You may also need oversee training a new staff member. Schedule Full-time (40 hrs/week) Compensation $18-22. Wage commensurate with experience. Benefits. Dental care Disability insurance Extended health care Life insurance Paid time off Vision care

The Assistant Manager supports the Store Manager in overseeing daily operations, staff delegation, and inventory management. They are responsible for maintaining high standards of customer service and ensuring the store environment is well-organized and fully stocked.

Candidates must have at least 2 years of experience in retail, grocery, or restaurant environments. Strong leadership, organizational skills, and the ability to remain calm in high-stress situations are required.

• Dental care • Disability insurance • Extended health care • Life insurance • Paid time off • Vision care

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• OrganizationPreferred
• LeadershipPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Critical ThinkingPreferred
• PrioritizationPreferred
• CoachingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Business acumen
• Prioritization
• Critical thinking
• Resilience
• Time management
• Organization
• Attention to detail
• Teamwork
• Customer service
• Inventory management
• Merchandising
• Communication
• Retail Operations
• Petcare
• Time Off Management
• Positivity
• Valid Driver's License
• Business Acumen
• Management
• Customer Service
• Critical Thinking
• Optometry
• Sales
• Selling Techniques
• Inventory Management
• Operations
• Restaurant Operation
• Time Management
• Upselling
• Trustworthiness
• Detail Oriented

• Retail
• Management & Leadership
• Customer Service & Support
• Assistant Manager
• Assistant Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week