Processing Associate - Specialty (Donor Door) - CAS

Job summary

This role serves as the primary contact for donors at the Donor Door, responsible for receiving, sorting, and evaluating donated furniture and household items. The associate ensures the warehouse remains organized and clean while providing excellent customer service to all donors.

Job details

About Us Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people. Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work. Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC) a not-for-profit organization that operates companies in support of the mission of ending homelessness. Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public. Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability. For further information visit: http://homewardtrust.ca/ About You At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable friends transition out of homelessness and into their new home through the Housing First program and human connection is a must. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and also possess the ability to have tough conversations with donors when we can not take donations that align with our mission. What You’ll Do This role is responsible for representing Find as the primary contact with donors at the Donor Door, sorting and taking in donated items and ensuring they are placed in their appropriate areas according to established standards. This includes but is not limited to: Welcomes donors to Find with a smile and within ten (10) seconds of their arrival in a helpful and friendly fashion. Carries donations and/or assists donors with donations. Notifies donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area. Sort and direct items received into proper designated areas and bins Evaluate household items for quality, condition, and visual appearance Clean and repair items as per established policies and procedure Price items by following established pricing guidelines and affix price tags to items as required Maintain store and department cleanliness by sweeping, dusting and removing unusable items Ensure the functionality of electronic/mechanical items Load/unload furniture safely utilizing all required materials and/or equipment/straps available Process hard furniture by cleaning/dusting/minor repairs as required Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations Safely using tools to repair, tighten or disassemble furniture Participate in established training and maintain WHMIS safety and paperwork requirements Cover donation doors to assist donors with their items. Removing items from vehicles and into our warehouse in a safe and professional manner Additional Duties as assigned. Must Haves Minimum of High School or GED equivalent Open and transparent communication skills – written and verbal Availability Monday through Sunday with flexibility to work evening as required Experience in excellent customer service Ability to work in steel toe shoes/boots Ability to work inside and outside in all weather Ability to lift up to 50 lbs Ability to stand for long periods of time Solid analytical, critical thinking and problem-solving abilities Clear criminal record check Nice To Haves Experience and understanding of Indigenous culture and traditions is an asset. Working knowledge of the state of homelessness in Edmonton and across the country is an asset. Working knowledge of Occupational Health and Safety Protocols Find’s Work Culture Innovative -- innovative and outside of the box thinkers People-oriented -- supportive and open Team-oriented -- cooperative and collaborative Fun and Focused – We work hard, and we play hard Goal-oriented – We will end homelessness in Edmonton. If you are a team-oriented, innovative, and goal-driven individual who is passionate about helping others, this role is perfect for you! Join Find’s fun and focused work culture and help end homelessness in Edmonton. At Find, our strength comes from the diverse backgrounds and experiences of our team. We are an open, welcoming and flexible workplace and strongly encourage everyone interested in joining us to apply.

What you’ll do

This role serves as the primary contact for donors at the Donor Door, responsible for receiving, sorting, and evaluating donated furniture and household items. The associate ensures the warehouse remains organized and clean while providing excellent customer service to all donors.

Requirements

Candidates must have a high school diploma or GED equivalent and the ability to perform physical tasks such as lifting up to 50 lbs and working in various weather conditions. Strong communication skills and a clear criminal record check are required for this position.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Cleaning · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Sorting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Organization
• Problem-solving
• Critical thinking
• Furniture handling
• Warehouse maintenance
• Safety compliance
• WHMIS
• Sorting
• Cleaning
• Repairing
• People Oriented
• Furniture Cleaning
• Energetic
• Professionalism
• Lifting Ability
• Cleanliness
• Customer Service
• Critical Thinking
• Occupational Safety And Health
• Sales
• Warehousing
• Leadership
• Innovation
• Problem Solving
• Loading And Unloading
• Workplace Hazardous Materials Information Systems
• Team Oriented
• Goal-Oriented

Job areas

• Social Services
• Retail
• Customer Service & Support
• Logistics
• Donor Processor
• Unclassified Specialized Occupation