Retail Associate (CAS)

About Us Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people. Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work. Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC) a not-for-profit organization that operates companies in support of the mission of ending homelessness. Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public. Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability. For further information visit: http://homewardtrust.ca/ Position Summary The Retail Sales Associate supports the day-to-day operations of the retail store by providing exceptional customer service, processing sales transactions, merchandising products, maintaining a clean and safe shopping environment, and assisting with general store operations. This position contributes to a positive customer experience while ensuring efficient and effective retail operations. This is a casual position, with regular weekend availability required. The successful candidate may also be scheduled for additional shifts based on operational needs. Reporting to the Retail Supervisor, the Retail Sales Associate works collaboratively with team members to support store goals and provide excellent service to customers and donors. Duties & Responsibilities Provide friendly, professional customer service and assist customers with product selection and inquiries. Process cash, debit, and credit card transactions accurately. Balance cash drawer and complete opening and closing procedures as assigned. Receive, price, stock, and merchandise products on the sales floor. Maintain attractive product displays and ensure merchandise is organized. Assist customers with purchases, pickups, and general store information. Safely move and load furniture and other merchandise using proper lifting techniques and equipment. Inspect merchandise before it is placed on the sales floor. Maintain the cleanliness of the sales floor, cash area, warehouse, and surrounding work areas. Follow health and safety policies and procedures, including the use of required personal protective equipment. Work collaboratively with team members to ensure efficient daily store operations. Perform other duties as assigned. Education & Experience High school diploma or equivalent. Previous customer service experience required. Retail sales experience is considered an asset. Experience operating a point-of-sale system and handling cash transactions is an asset. Experience working in a fast-paced retail environment is preferred. Knowledge Skills & Abilities Excellent customer service and interpersonal skills. Strong verbal communication skills. Basic computer skills and ability to learn retail software and point-of-sale systems. Strong organizational skills and attention to detail. Ability to work effectively both independently and as part of a team. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Ability to safely lift and move up to 50 lbs. Ability to stand, walk, bend, and perform physical work throughout the workday. Ability to wear steel-toe footwear as required. Availability to work weekends is required. Flexibility to work additional shifts, including evenings and holidays, based on operational needs. Ability to obtain and maintain a satisfactory criminal record check. If you are a team-oriented, innovative, and goal-driven individual who is passionate about helping others, this role is perfect for you! Join Find’s fun and focused work culture and help end homelessness in Edmonton. At Find, our strength comes from the diverse backgrounds and experiences of our team. We are an open, welcoming and flexible workplace and strongly encourage everyone interested in joining us to apply.

The Retail Associate supports daily store operations by providing exceptional customer service, processing transactions, and maintaining an organized, safe shopping environment. They are also responsible for merchandising products and assisting with the physical movement and loading of furniture.

Candidates must have a high school diploma or equivalent and previous customer service experience. The role requires the ability to perform physical tasks such as lifting up to 50 lbs and maintaining availability for weekend shifts.

• Customer servicePreferred
• Point-of-sale systemsPreferred
• Cash handlingPreferred
• Inventory managementPreferred
• Attention to detailPreferred
• TeamworkPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Point-of-sale systems
• Cash handling
• Merchandising
• Inventory management
• Physical lifting
• Interpersonal skills
• Verbal communication
• Organizational skills
• Attention to detail
• Teamwork
• Problem solving
• Safety compliance
• Retail Operations
• Cash Handling
• Energetic
• Organizational Skills
• Cash Register
• Cleanliness
• Customer Service
• Computer Literacy
• Sales
• Warehousing
• Innovation
• Interpersonal Communications
• Operations
• Personal Protective Equipment
• Point Of Sale
• Retail Sales
• Retail Software
• Verbal Communication Skills
• Team Oriented
• Prioritization
• Detail Oriented

• Retail
• Customer Service & Support
• Social Services
• Retail Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week