Bilingual Warranty Claims Specialist

Job summary

The specialist provides telephone, web, and email support to the dealer network regarding warranty policies, claim submissions, and reimbursement inquiries. They are responsible for processing warranty claims to ensure accuracy and compliance with company procedures while maintaining service-level targets.

Job details

**Please note this is a Bilingual remote (work from home) role** The Specialist, Bilingual Warranty Claims provides telephone, web case, and email support to the Dealer Network on warranty policy, claim submissions, and reimbursement inquiries. The incumbent reviews warranty claims to ensure they are accurate, complete, and compliant with Honda policies and procedures. The position operates in a call centre environment, supports established service-level targets, and assists with daily warranty activities and related duties as required. RESPONSIBILITIES Dealer and Internal Support Respond to all inbound calls and support call centre objectives by maintaining an 80% service level within 60 seconds; Provide timely support to dealers and internal affiliates regarding warranty claim coverage, submission requirements, and payment inquiries. Warranty Claim Processing Process warranty claims submitted by the Dealer Network; Review, approve, or provide authorization for claims, ensuring submissions are accurate, complete, and compliant with established warranty policies and procedures. Warranty Administration and Operational Tasks Complete recurring warranty administration tasks that support accurate records, system updates, dealer follow-up, training requirements, and warranty claim adjustments; Key outputs include completed odometer correction requests, warranty registration date corrections, warranty-related Customer Information Control System (CICS) updates, mandatory Honda Institute and Honda Learning Centre training, parts return requests and tracking, and processed warranty claim debits. Other duties as assigned. QUALIFICATIONS College – Post-Secondary or in a related field; Bilingual French/English required; Minimum 1 year call center environment or a related field; Customer Service Experience an asset; Develops and maintains good working relationships with all members of the team Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts Enjoys team-building approach of management and department - shares results HIRING PRACTICES The salary range for this position is $64,003- $76,004 annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set. This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion). This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill. Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes. Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

What you’ll do

The specialist provides telephone, web, and email support to the dealer network regarding warranty policies, claim submissions, and reimbursement inquiries. They are responsible for processing warranty claims to ensure accuracy and compliance with company procedures while maintaining service-level targets.

Requirements

Candidates must possess a post-secondary education and be bilingual in French and English. A minimum of one year of experience in a call center or related field is required.

Listed skills

• French · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Data entry · Preferred
• Technical Support · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• French
• English
• Warranty Claims
• Call Center
• Customer Service
• Data Entry
• Relationship Management
• Policy Compliance
• Technical Support
• Problem Solving
• Communication
• Administrative Support
• Teamwork
• Inbound Calls
• Bilingual (French/English)
• Artificial Intelligence
• Multilingualism
• Management
• Call Center Experience
• Customer Information Control System (CICS)
• Claims Processing
• Hotelling
• Service Level
• Team Building
• Authorization (Computing)

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Warranty Claims Administrator
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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