Customer Program Specialist
The role leads the execution of customer experience programs, focusing on operational governance and cross-functional alignment for Smart Energy programs. Key duties include managing program documentation, tracking risks, and coordinating stakeholders to improve end-to-end customer outcomes.
- Hybrid
- Oro-Medonte, ON
- Posted Jul 24, 2026
- 1 position
Job summary
Position Summary The Customer Program Specialist is responsible for leading customer experience program execution, process coordination, operational governance, and cross-functional alignment for complex Smart Energy programs. The role supports delivery of customer-facing and internal program outcomes by coordinating stakeholders, managing program documentation, tracking actions and risks, supporting financial and procurement processes, and ensuring customer experience activities are executed with discipline and accountability. Role Scope and Impact This role operates within large, multi-stakeholder customer programs where schedule performance, financial control, customer communication, procurement coordination, and issue resolution are critical to successful delivery. The Lead CX Program Management Specialist works across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders to maintain execution discipline and improve the end-to-end customer experience. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
What you’ll do
The role leads the execution of customer experience programs, focusing on operational governance and cross-functional alignment for Smart Energy programs. Key duties include managing program documentation, tracking risks, and coordinating stakeholders to improve end-to-end customer outcomes.
Requirements
Candidates must have a post-secondary degree in business and 3+ years of experience in complex customer programs, project operations, or procurement. Proficiency in Microsoft Office and strong professional communication skills are required.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Program Management
- Customer Experience
- Stakeholder Coordination
- Process Documentation
- Financial Control
- Procurement Coordination
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- Salesforce
- Lean Six Sigma
- Order-to-Cash
- Risk Tracking
- Vendor Management
- Operational Governance
- Cross-functional Alignment
- Financial Controls
- Industrial Automation
- Aerospace Technology
- Accountability
- Energy System Transition
- Automation
- Building Management System
- Internal Controls
- Customer Service
- Procurement
- Customer Communications Management
- Finance
- Governance
- Innovation
- Project Management
- Operations
- Coordinating
Job areas
- Energy
- Customer Service & Support
- Management & Leadership
- Logistics
- Administrative
- Customer Program Manager
- Program Coordinator
- Policy and Planning Managers
- Managers, All Other
Additional details
- Minimum education
- Bachelor’s degree
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week