Rental Coordinator

Job summary

The Rental Coordinator manages regional rental activities, including customer service, order fulfillment, and fleet maintenance. They are responsible for sourcing rental opportunities, processing invoices, and collaborating with internal departments to ensure operational efficiency.

Job details

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment. Summary: The Rental Coordinator is responsible for all rental activity in their region. Based in our Lachine, Quebec office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company’s rental fleet. This is a Bilingual Role and requires candidates to speak both French and English Duties and Responsibilities: Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential. Work safely and in alignment with all health and safety regulations. Be knowledgeable about all rental units and their application. (Internal training will be provided.) Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries. Qualify opportunities and source the best rental item for the customer's application. Quote rates, deliveries, and terms to all customers and schedule timely follow-up. Secure and fulfill orders, including: Creating and collecting rental agreements Preparing rental units for shipping Processing rental invoices Prepare, maintain, and calibrate units as needed. Attend to A/R and A/P activities associated with Service & Rental business. Support other offices during peak periods and during vacation and sick coverage. Fully participate in annual warehouse inventory and unit fleet counts. Provide support to the Service department as directed by management. Support the warehouse during peak periods and/or manpower shortages. Perform additional duties as assigned to support the team and organizational goals. Qualifications and Education: Post-secondary education in a related science discipline is considered an asset. Proven experience in rental environments with success in matching customer requirements to a broad array of products. Experience working with CRM systems and related tools to capture customer information and rental activity. Knowledge / Skills / Abilities Working knowledge of rental fleet management and operations is an ASSET Proven analytical and problem-solving abilities for customer and company needs. Professional presentation and communication skills. Excellent verbal and written communication skills in English. Strong organization and time management skills. Proficiency with Windows and Microsoft applications. Strong negotiation and closing skills. Self-motivated with the ability to work independently and collaboratively to meet or exceed goals. Positive attitude. Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business. Key Working Relationships Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues. Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders. Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals. Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance Benefits: Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Education reimbursement Vision care

What you’ll do

The Rental Coordinator manages regional rental activities, including customer service, order fulfillment, and fleet maintenance. They are responsible for sourcing rental opportunities, processing invoices, and collaborating with internal departments to ensure operational efficiency.

Requirements

Candidates should have post-secondary education in a science discipline and proven experience in rental environments. Proficiency with CRM systems, strong negotiation skills, and the ability to work independently are required.

Benefits

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Education reimbursement
• Vision care

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Warehouse operations · Preferred
• Sales · Preferred
• Negotiation · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Billing · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Rental fleet management
• Customer service
• CRM systems
• Inventory management
• Negotiation
• Sales
• Problem-solving
• Analytical skills
• Time management
• Communication skills
• Microsoft applications
• Billing
• Invoicing
• Order fulfillment
• Warehouse operations
• Professional Presentation
• Time Off Management
• Positivity
• Self-Motivation
• Health and Safety Regulatory Compliance
• Accounts Payable
• Accounts Receivable
• Accounting
• Customer Relationship Management
• Management
• Business Support Systems
• Customer Service
• Closing Skills
• Communication
• Continuous Improvement Process
• English Language
• Finance
• Optometry
• Order Fulfillment Management
• Warehousing
• Problem Solving
• Operations
• Time Management

Job areas

• Customer Service & Support
• Logistics
• Sales
• Administrative
• Science & Research
• Rental Coordinator
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

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