Executive Housekeeper

Job summary

The Executive Housekeeper leads and manages daily housekeeping and laundry operations to ensure brand cleanliness and safety standards are met. They are responsible for supervising staff, managing departmental budgets, and fostering a culture of exceptional guest service.

Job details

Pay Range CAD $50,000.00 - USD $58,000.00 /Yr. Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking an experienced and service-driven Executive Housekeeper to lead our housekeeping team. If you are a hands-on leader with a passion for cleanliness, team development, and delivering exceptional guest experiences, we invite you to join our award-winning culture. As Executive Housekeeper, you will oversee all housekeeping and laundry operations, ensuring guest rooms, public spaces, and back-of-house areas consistently meet Hotel Equities and brand standards for cleanliness, safety, and presentation. Job Purpose The Executive Housekeeper is responsible for planning, directing, and managing the daily operations of the Housekeeping Department. This leader ensures exceptional cleanliness throughout the hotel while maintaining labor productivity, inventory controls, and departmental budgets. The Executive Housekeeper develops and coaches a high-performing team that delivers outstanding service and creates memorable guest experiences. What You'll Do Lead, supervise, schedule, and motivate the housekeeping and laundry teams. Ensure guest rooms, public areas, meeting spaces, and back-of-house areas consistently meet Hotel Equities and brand cleanliness standards. Conduct daily room inspections and quality assurance audits to maintain exceptional presentation. Develop staffing schedules that maximize productivity while meeting business demands. Recruit, onboard, train, coach, and evaluate housekeeping associates. Foster a culture focused on teamwork, accountability, safety, and guest satisfaction. Manage department labor costs, operating expenses, and inventory within budget guidelines. Order and maintain housekeeping supplies, linens, amenities, and cleaning equipment. Coordinate preventative maintenance needs with the Engineering Department and promptly report maintenance deficiencies. Ensure compliance with OSHA regulations, hotel safety policies, chemical handling procedures, and brand standards. Respond professionally and promptly to guest requests, concerns, and service recovery opportunities. Monitor lost and found procedures and ensure proper documentation. Maintain accurate departmental records, reports, inventories, and payroll documentation. Support hotel initiatives, inspections, and brand quality assurance programs. Perform other duties as assigned by hotel leadership. Qualifications & Requirements High school diploma or equivalent required. Previous housekeeping leadership experience in a hotel environment required. Executive Housekeeper or Assistant Executive Housekeeper preferred. Experience with Marriott, Hilton, Hyatt, IHG, Wyndham, or other major hotel brands preferred. Strong leadership, coaching, and team-building abilities. Excellent organizational, planning, and time management skills. Strong communication and problem-solving skills. Proficiency with Microsoft Office and hotel property management systems is preferred. Ability to manage multiple priorities in a fast-paced hospitality environment. Physical Requirements This position requires the ability to: Walk and stand for extended periods throughout the workday. Frequently bend, stoop, kneel, reach, climb stairs, and occasionally use ladders. Lift, push, pull, and carry up to 50 pounds. Inspect guest rooms and public spaces throughout the property. Safely operate housekeeping equipment and cleaning machinery. Work with approved commercial cleaning chemicals while following safety protocols. Occasionally assist housekeeping staff with room cleaning as business demands require. Equipment Used Commercial vacuums Carpet and floor care equipment Housekeeping carts Commercial washers and dryers Linen management equipment Cleaning chemicals and sanitation products Computers, tablets, and property management software What We're Looking For A leader who inspires, develops, and supports their team. Passion for delivering exceptional guest experiences. Strong attention to detail and commitment to quality. Ability to build positive relationships across departments. Commitment to safety, cleanliness, and operational excellence. Flexibility to work mornings, evenings, weekends, and holidays as business needs require. Amazing Benefits At A Glance Team-Driven and Values-Based Culture Medical, Dental & Vision Insurance Paid Vacation & Holidays Same-Day Pay Available Career Growth Opportunities & Leadership Development Programs Reduced Hotel Rates Throughout Our Portfolio Employee Assistance Program RSP with Company Match after 6 Months Employee Discounts Life Insurance Paid Parental Leave Referral Bonus Program Third-Party Perks (Movie Tickets, Attractions, Shopping & More) Why Hotel Equities? At Hotel Equities, we believe our people are our greatest asset. We are committed to developing talent, recognizing achievement, and creating opportunities for career advancement across our growing portfolio of hotels. If you're passionate about hospitality, leadership, and creating exceptional guest experiences, we encourage you to apply. Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every associate is respected and valued. Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

What you’ll do

The Executive Housekeeper leads and manages daily housekeeping and laundry operations to ensure brand cleanliness and safety standards are met. They are responsible for supervising staff, managing departmental budgets, and fostering a culture of exceptional guest service.

Requirements

Candidates must have a high school diploma and previous housekeeping leadership experience in a hotel environment. Proficiency in hotel property management systems and strong organizational and team-building skills are required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Same-day pay
• Career growth opportunities
• Leadership development programs
• Reduced hotel rates
• Employee assistance program
• RSP with company match
• Employee discounts
• Life insurance
• Paid parental leave
• Referral bonus program
• Third-party perks

Listed skills

• Time management · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team development
• Housekeeping operations
• Quality assurance
• Budget management
• Staff scheduling
• Inventory control
• Guest service
• Safety compliance
• Problem-solving
• Communication
• Organizational skills
• Time management
• Property management systems
• Microsoft Office
• Training and coaching
• Workplace Inclusivity
• Accountability
• Talent Recruitment
• Planning
• Budgeting
• Auditing
• Management
• Housekeeping
• Cleanliness
• Commercial Cleaning
• Discounts And Allowances
• Employee Assistance Programs
• Property Management
• Problem Solving
• Workforce Productivity
• Leadership Development
• Linens
• Employee Onboarding
• Operating Expense
• Operational Excellence
• Operations
• Property Management Systems
• Sanitation
• Quality Assurance
• Coaching
• Service Recovery
• Time Management
• Team Building
• Hospitality Management
• Occupational Safety and Health Administration (OSHA)
• Teamwork
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Administrative
• Customer Service & Support
• Executive Housekeeper
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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