Constituency Assistants

Job summary

The Constituency Assistant serves as the primary point of contact for constituents, providing support on federal programs and managing casework. They also handle administrative tasks, including correspondence, scheduling, and community outreach to support the Member of Parliament's priorities.

Job details

Job Description The office of the Honourable Arielle Kayabaga, Member of Parliament for London West is currently seeking qualified candidates to fill two Constituency Assistant positions. About the role: The Constituency Assistant plays a key role in supporting the day-to-day operations of the constituency office through a combination of casework, administrative, and client service responsibilities. As the first point of contact for constituents, you will help address inquiries and provide support on matters related to federal programs and services, while ensuring a high standard of service to the community. Working closely with the Member and office team, you will assist with correspondence management, constituent casework, communications, scheduling, and outreach activities. Through your work, you will contribute to advancing the Member's priorities and strengthening the office's ability to deliver responsive and effective service to constituents. Primary responsibilities: Serve as the first point of contact for constituents and provide information, advice, and support in person, by telephone, and in writing regarding federal programs and services, including immigration, Canada Revenue Agency, and Old Age Security matters. Manage, track, and follow up on constituent casework, including liaising with government departments and agencies to support the timely resolution of cases. Draft and respond to constituent correspondence, including emails and letters related to constituency matters and casework. Manage and prioritize the Member's emails, correspondence, and other communications. Coordinate the Member's schedule, including appointments, meetings, events, and travel arrangements. Prepare correspondence, briefing materials, and other documents for constituents, stakeholders, and government officials. Provide administrative support to ensure the effective operation of the constituency office, including data entry, record keeping, filing, and general office administration. Support community outreach initiatives, special projects, stakeholder engagement activities, and constituency events. Top reasons to apply: Working in the Honourable Arielle Kayabaga’s office offers a unique opportunity to make a meaningful impact in the community. Every day brings new opportunities to help constituents, build relationships with community organizations, and support initiatives that improve the lives of Canadians. In this role, you will gain valuable experience in organization, communication, problem solving, and community outreach. Qualifications Education: Post-secondary education from a recognized institution OR an acceptable combination of education, training and relevant experience. Experience: Experience working in an office environment providing administrative or reception support. Experience providing client service to members of the public. Experience multitasking and prioritizing work, demonstrating flexibility with the ability to quickly adapt to different situations. Experience drafting correspondence and maintaining records in a professional setting. Strong computer skills including proficiency with Microsoft Office suite of programs. Assets: Knowledge of the riding of London West. Knowledge of the Canadian parliamentary system and current federal issues. Experience working with case management, constituent services or community outreach activities. Additional Information Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Operational requirements vary from one MP's office to another. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected]. We thank all candidates for their application. Only selected candidates will be contacted for next steps. This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time. Outcome: Regular Hours: Full-Time Compensation: CAD 50000 - CAD 53000 - yearly

What you’ll do

The Constituency Assistant serves as the primary point of contact for constituents, providing support on federal programs and managing casework. They also handle administrative tasks, including correspondence, scheduling, and community outreach to support the Member of Parliament's priorities.

Requirements

Candidates must have post-secondary education or an equivalent combination of training and experience. Proficiency in Microsoft Office and experience in an administrative or client service role are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Client service
• Casework management
• Correspondence management
• Scheduling
• Data entry
• Record keeping
• Communication
• Problem solving
• Community outreach
• Microsoft Office suite
• Stakeholder engagement
• Management
• Operations
• Problem Solving
• Business Requirements
• Microsoft Office
• Stakeholder Engagement
• Administrative Support
• Computer Literacy
• Data Entry
• Multitasking
• Record Keeping
• Office Administration
• Social Work
• Community Outreach
• Travel Arrangements
• Case Management
• Filing

Job areas

• Government & Public Sector
• Administrative
• Customer Service & Support
• Social Services
• Constituent Aide
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

More jobs from House of Commons of Canada Chambre des communes du Canada