Internal - Temporary Full-Time H4 Receptionist (A)

Job summary

The receptionist serves as the first point of contact for the H4 program, managing participant intake, registration, and data entry using the HIFIS system. They are also responsible for directing participants to services, booking appointments, and maintaining a safe, organized reception environment.

Job details

Position Available Full-Time Receptionist Temporary until September 25th, 2026 Program Homelessness and Housing Help Hub (H4) Program Description H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies. Head Office Housing Information Services 3450 Ypres Avenue, Suite #200 Windsor, ON, N8W 5K9 Start Date Immediate Work Week Monday through Friday. 8 Hour Shifts between the hours of 8:00 AM - 4:00 PM. This role requires flexibility in working weekends and holidays as required by the program. Location 400 Wyandotte St. E., Windsor ON Rate of Pay $22 Probationary Wage, with increases up to $24 after successful completion of probationary wage. Health Benefits and Cumis RRSPs Available to FT Positions. Job Summary Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies. Qualifications See attached Job Specifications How to Apply Interested persons must submit a letter of intent and resume on or before Friday September 4th, 4:30pm on BambooHR, directed to: Barb Grondin bgrondin@hislscdg.com Heather Dupuis hdupuis@hislscdg.com Receptionist Job Specifications Reports To Site Supervisor(s) Job Description The Receptionist is the first point of contact for participants entering the H4 program. This role involves providing a welcoming introduction to the program for new participants, documenting attendance and key data using the Homeless Individuals and Families Information System (HIFIS), directing flow of participants to appropriate services, booking appointments, and fulfilling requests for services, clothing, and basic needs. The Receptionist plays a crucial role in ensuring smooth and safe operations while creating a supportive environment for participants as soon as they enter the building. Essential Duties and Responsibilities Include: Participant Intake and Registration o Obtain informed consent to document participants using the Homeless Individuals and Families Information System (HIFIS) and internal registration processes. o Ensure accurate and timely entry of participant information into relevant systems. o Maintain strict confidentiality and privacy of participant information. o Maintain waiver and consent documents utilizing program processes. Participant Service Direction and Appointment Booking o Provide participants, visitors, and community partners with necessary information and assistance to navigate the program. o Book appointments for participants with various service providers within the H4 program, as applicableor coordinate with other on-site staff.. o Assist and maintain an organized system to manage requests for services and distribution of items such as clothing, and basic needs. Program Operations and Activities o Answer and direct phone calls and emails to the appropriate staff members. o Maintain a clean and organized reception area. o Assist with general administrative tasks as needed. o Participate in staff meetings and professional development opportunities. o Complete other duties as assigned. Education & Skills High School Diploma or equivalent required. Post-secondary education in a related field (Administration, Human Services, Social Work, etc.) is an asset. Additional certifications or training related to Social Services or Administration would be an asset. Work Experience 6 months – 1 year of experience in a receptionist or administrative role, preferably in a social services or community-based setting, is preferred. Knowledge Ability to speak other languages an asset. Certifications and Other Requirements Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required. Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset. Must have reliable and effective mode of transportation. Work Related Abilities Policies and Procedures: Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities. Handle Multiple Tasks / Requests: Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc. Spoken and Written Communications: Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally. Professional Engagement: Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset. Critical Problem Solving: Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges. Safety: Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour. Relevant Work Environment The workweek will be a minimum of 37.5 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required. The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility. Disclaimer The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.

What you’ll do

The receptionist serves as the first point of contact for the H4 program, managing participant intake, registration, and data entry using the HIFIS system. They are also responsible for directing participants to services, booking appointments, and maintaining a safe, organized reception environment.

Requirements

Candidates must have a high school diploma, with post-secondary education in a related field considered an asset. Applicants are required to have 6 months to 1 year of administrative experience and must pass criminal reference and vulnerable sector checks.

Benefits

• Health Benefits • RRSPs

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• crisis intervention · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Administrative Support
• Data Entry
• Client Intake
• Conflict De-escalation
• Crisis Intervention
• Confidentiality
• Appointment Scheduling
• Customer Service
• Record Keeping
• Communication
• Problem Solving
• HIFIS Software
• First Aid
• CPR
• Informed Consent
• De-escalation Techniques
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Advocacy
• Administrative Functions
• Social Work
• Critical Thinking
• Human Services
• Mental Health First Aid
• Operations
• Telephone Skills
• Suicide Intervention
• Writing
• Registration
• Setting Appointments

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Government & Public Sector
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks